E-commerce Lead

Summary

The E-Commerce Lead is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/she serves as the StreetSide leader at store level and is responsible for achieving e-commerce productivity goals. He/She provides ongoing technical training, coaching, and development of the StreetSide team.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist with the training, scheduling, performance management (to include discipline, separations, etc.) for all e-commerce team members ensure product meets guest demand in an effective and controlled manner
• Accurately select the highest quality product offering for our StreetSide guests to meet and exceed company expectations of providing Ultimate Service
• Assist in the sourcing, interview, and selection of all e-commerce team members
• Responsible for supervising and ensuring proper order selection and processes are followed to maximize efficiencies ensuring product meets guest demand in an effective and controlled manner
• Help set and notify team members of daily operational goals to gain team buy-in
• Help monitor product movement and notify Grocery team when adjustments in ordering are needed
• Assist E-Commerce team in workload management, monitoring out of stocks and check product substitutions when necessary
• Assist with overall guest and team member safety
• Designate and assign trainers as necessary
• Greet and speak politely with every guest on premises
• Perform other duties as requested or required by management
  
  

Key Requirements

• High school diploma or equivalent
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Must be able to lift up to 70lbs and stand for long periods of time (up to 6 hours)
• Ability to function as a team member and get along with others
• Ability to accept supervisory coaching related to performance, work habits and attitude
  
  

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.