What are the responsibilities and job description for the Warranty Coordinator position at United Structural Systems LLC?
About us:
StableDry Services provides commercial and residential foundation repair, waterproofing, floor support systems, sinkhole remediation, encapsulation, concrete leveling, and other specialty contracting services to Tennessee, Alabama, Florida, Kentucky and West Virginia.
Join our team as the Warranty Coordinator! This role plays a critical role in protecting the customer experience and company reputation by managing warranty claims from intake through resolution. This position serves as the liaison between customers, production teams and leadership to ensure timely, accurate and cost-effective warranty service delivery.
What you’ll do:
- Receive and log all warranty claims via phone, email and internal systems (i.e. Salesforce)
- Data migration for contracts/photos/CAD/notes from previous CRM systems to Salesforce
- Review contracts, scope of work and warranty coverage to determine eligibility
- Create, track and manage warranty cases from initiation to completion
- Maintain accurate and up-to-date records of all warranty activity
- Coordinate inspections, service appointments and follow-ups with production teams
- Ensure timely communications of schedules to customers and internal teams
- Serve as the primary point of contact for customers regarding warranty issues
- Provide clear, professional and empathetic communication throughout the process
- Review photos, reports and documentation to assist in diagnosis of issues
- Ensure warranty work complies with company policies, contracts and applicable standards
- Identify trends or recurring issues and escalate to leadership
What you’ll need:
- Servant-leader mindset.
- 2 years of experience in customer service, construction administration or warranty coordination preferred
- Strong attention to detail and organization skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving mindset with sound judgment
What you’ll get:
StableDry offers talented team members exceptional opportunities to learn and grow professionally with rewarding careers. We offer a competitive benefits package including medical, dental, prescription plan, vision, disability coverage, life insurance coverage, 401K match, and holiday/PTO benefits.
StableDry is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.