What are the responsibilities and job description for the Member Success Coordinator position at United States Space Foundation?
POSITION: Member Success Coordinator
DEPARTMENT: Innovation and Advancement
REPORTS TO: Manager of Member success
POSITION SUMMARY/OBJECTIVE:
The Member Success Coordinator serves as a critical liaison between the Space Foundation and its valued corporate partners. Reporting to the Manager of Member Success and working closely with the broader Membership Success team, this role is responsible for managing post-sale engagement activities, coordinating the fulfillment of contractual deliverables, and contributing to ensuring an exceptional partner experience across all corporate-facing programs.
This position helps the success of the Space Foundation’s sponsorships, exhibits, corporate memberships, and sales by providing strategic support, building strong partner relationships, and ensuring smooth coordination among internal teams. The coordinator makes sure that partner expectations are met or exceeded through efficient internal coordination, prompt communication, and ongoing relationship development.
RESPONSIBILITIES:
The following briefly describes the representative responsibilities of this job, but it is not intended to be a complete or all-inclusive listing of activities, duties, or responsibilities that are required of this position:
- Oversee and optimize client communication, ensuring prompt and professional engagement across all inbound inquiries related to Membership Success offerings.
- Assist in developing and executing strategic outreach initiatives, including the creation and distribution of sales collateral, program updates, and tailored correspondence to support business development goals.
- Direct the management and integrity of CRM systems (HubSpot) and internal data platforms, ensuring accurate, actionable insights to inform leadership.
- Enhance corporate brand visibility by supporting cross-functional initiatives that strengthen the Space Foundation’s presence and value proposition within the corporate sector.
- Coordinate interdepartmental collaboration to ensure seamless fulfillment of partnership agreements and the delivery of promised value to corporate stakeholders.
- Monitor and analyze engagement performance, synthesizing client feedback and project milestones into actionable recommendations for continuous improvement.
- Act as a relationship manager for post-sale new corporate accounts, fostering long-term engagement, retention, and satisfaction.
- Deliver engaging presentations to new and existing corporate members as part of the onboarding and engagement process, providing clear overviews of membership benefits, upcoming programs, and expectations for participation to ensure alignment and maximize partnership value.
- Provide executive-level operational support, including reporting, briefing materials, and high-level schedule coordination.
- Ensure data governance best practices are followed in CRM documentation and database management to enable scalable growth.
- Support strategic initiatives and special projects as assigned by senior leadership, contributing to broader organizational goals.
- Ensure that the deals and contracts are placed through our Accounts Payable team and that all member companies have renewed their membership in the correct timeline provided by the Manager.
Supervisory Responsibilities
- This position does not have supervisory responsibilities.
Budgetary Responsibilities
- This position does not have budgetary responsibilities.
QUALIFICATIONS:
The following briefly describes knowledge, skills, abilities and characteristics associated with this position, including any required experience, education, licensure, certification, or combination thereof:
- 4 years of relevant experience in sales support, customer service, account management, or business administration is required.
- Bachelor’s degree in business, communications, or a related field preferred.
- Familiarity with the aerospace industry and/or related trade associations preferred.
- Experience using CRM systems (HubSpot preferred).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience using Docusign and Adobe.
- Comfort with updating website content and preparing client reports.
COMPETENCIES:
- Ability to maintain a positive, professional, and courteous demeanor while delivering outstanding customer service. Must be resilient and patient under pressure.
- Demonstrates poise, tact, and discretion when interacting with internal and external stakeholders; able to maintain confidentiality when needed.
- Prior experience providing customer support in a professional setting.
- Highly organized and attentive to detail; able to manage competing priorities efficiently and with minimal oversight.
- Demonstrates a strong understanding of the Space Foundation’s mission, vision, and customer service objectives.
- Ability to work independently and collaboratively, including maintaining regular communication with remote team members.
- Strong computer literacy and adaptability to learn new systems and platforms.
- Excellent communication skills, including active listening and accurate note-taking; capable of interpreting and conveying customer needs effectively.
PHYSICAL DEMANDS:
This position involves extended periods of sitting or standing at a workstation and frequent use of a computer and other standard office equipment. Occasional movement, including walking, lifting, or carrying items up to 15 pounds, may be required. Reasonable accommodations will be made to support individuals with disabilities in performing essential job functions.
WORK ENVIRONMENT:
This role is primarily based in an office environment, with access to standard equipment and furnishings. The employee may occasionally be required to participate in offsite meetings or events, including potential travel as needed. The work environment is generally quiet to moderate in noise level. Reasonable accommodations will be made for individuals with disabilities.
BENEFITS:
Space Foundation offers a comprehensive benefits package including:
- Medical, dental, and vision insurance
- Employer-paid basic life and AD&D coverage
- Short- and long-term disability insurance
- 401(k) plan with employer contribution
- Paid holidays and generous paid time off
- Access to employee assistance program (EAP)
JOB STATUS:
- FLSA Classification: This position is non-exempt according to guidelines of the Fair Labor Standards Act and, as such, an individual in this position is eligible to receive overtime pay.
- Full- or Part-Time: This position is full-time in nature. An individual in this position will regularly work a schedule consisting of 40 hours per week.
- Work Location: This position’s primary work site is the headquarters location in Colorado Springs, CO. The nature and responsibilities of this position are such that it is eligible for alternative worksite arrangements, such as working from home or telecommuting, on an occasional, infrequent and/or as needed basis. Space Foundation’s current hybrid policy allows for two work-from-home days per week.
- Regular Schedule: The position's usual business days are Monday through Friday, and its usual business hours are from 8:00 A.M. to 5:00 P.M. in the time zone in which it is located.
EEO STATEMENT
Space Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $25 - $28