What are the responsibilities and job description for the Part-Time Box Office Employee position at United States Hockey League (USHL)?
Job Description
The Fargo Force are seeking a highly organized and customer-focused individual to join our team as a Part-Time Box Office Employee. This role is essential in providing a positive first impression for our fans, ensuring a smooth and efficient ticketing experience. You will be a key point of contact, helping to create a welcoming and exciting atmosphere for every home game.
Responsibilities
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
The Fargo Force are seeking a highly organized and customer-focused individual to join our team as a Part-Time Box Office Employee. This role is essential in providing a positive first impression for our fans, ensuring a smooth and efficient ticketing experience. You will be a key point of contact, helping to create a welcoming and exciting atmosphere for every home game.
Responsibilities
- Process ticket sales for games using a computerized ticketing system
- Handle credit card transactions accurately and efficiently
- Assist fans with ticket inquiries, exchanges, and will-call pick-ups
- Provide clear and concise information regarding game schedules, seating, pricing, and venue policies
- Resolve customer service issues and ticketing discrepancies with professionalism and a positive attitude
- Assist with the setup and breakdown of the box office area before and after games
- Collaborate with other gameday staff to ensure a seamless fan experience
- Perform other duties as assigned to support box office operations
- Strong customer service skills with a friendly, patient, and professional demeanor
- Proficiency with point-of-sale (POS) systems and basic computer applications, or a willingness to learn quickly
- Excellent communication and interpersonal skills
- High attention to detail and accuracy in handling transactions
- Ability to work effectively in a fast-paced, high-pressure environment
- Reliable and punctual, with consistent availability to work Fargo Force home games, which include evenings, weekends, and some holidays
- A passion for sports, particularly hockey, is a plus
- Hands-on experience in sports ticketing and live event operations
- Development of valuable customer service, communication, and problem-solving skills
- Opportunity to work in an exciting, dynamic professional sports environment
- Networking opportunities with team staff and industry professionals
- Resume-building experience in a fast-paced, team-oriented setting
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.