Entry-Level Desktop Support Tech

Entry-Level Desktop Support Technician

We are seeking a motivated and dependable Entry-Level Desktop Support Technician to join our growing team in Leander, Texas. This fully onsite role is ideal for someone looking to begin or grow a career in IT support while working in a fast-paced, high-volume sales and call center environment within the precious metals industry.

The Desktop Support Technician will provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, and help maintain reliable IT operations across the organization. The ideal candidate is customer-service oriented, thrives in a fast-moving environment, and can effectively support users in a high-energy office setting.

Essential Duties and Responsibilities Include:

· Provide first-level technical support for desktops, laptops, printers, mobile devices, headsets, and peripherals

· Troubleshoot hardware, software, network connectivity, VoIP, and user access issues

· Install, configure, and maintain Windows and Mac based workstations and common business applications

· Support employees in a high-volume call center and sales environment with timely issue resolution

· Set up new employee equipment, user accounts, and system access

· Assist with password resets, email troubleshooting, Microsoft 365 support, and conferencing tools

· Respond to help desk tickets and document resolutions in the ticketing system

· Perform routine system updates, patches, and preventative maintenance

· Support conference room technology, phones, and office equipment as needed

· Escalate complex technical issues to senior IT staff when necessary

· Maintain professionalism and confidentiality while working in a security-conscious precious metals environment

Qualifications:

· High school diploma or equivalent required

· Associate degree, technical certification, or coursework in Information Technology preferred

· Basic understanding of Windows operating systems, networking concepts, and computer hardware

· Strong troubleshooting and problem-solving skills

· Excellent communication and customer service abilities

· Ability to multitask and prioritize in a fast-paced, high-volume office environment

· Reliable transportation and ability to work fully onsite in Leander, TX

Preferred Skills:

· Experience with Microsoft Teams, Slack, NetSuite, or HubSpot is a plus

· Familiarity with Microsoft 365 and Active Directory preferred

· Experience supporting users in a call center, sales, or customer service environment preferred

· Basic knowledge of printers, scanners, VoIP phones, and office networking equipment

· CompTIA A certification or willingness to obtain certification preferred

Physical Requirement:

• Ability to lift and move computer equipment up to 40 pounds
• Ability to sit, stand, bend, and walk throughout the workday

US Gold Bureau, Benefits and Perks:

Benefits:

• Medical, Dental, Vision, Life, STD, LTD

401k:

100% match, up to 3% of contribution

• 50% match for 4th and 5th % of contribution
• Fully vested upon enrollment

PTO:

• 3 weeks (15 business days) per year

Holidays:

· Up to 11 paid days per year

Events/Fun:

· Employee Appreciation and Recognition Events and Trips

· Monthly Social Squad Events

· Seasonal and holiday Events

REPORTS TO: IT Support

DEPARTMENT: IT/Dev

HOURS of WORK: M-F, 8:30 – 5:30, or as business needs

LOCATION: Onsite in Leander

TRAVEL: None to Minimal (local)

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person