IT Support Specialist I

The incumbent reports to the IT Support Supervisor and provides technical and end-user support to judges' chambers and court units of the Fifth Circuit Court of Appeals. The incumbent supports all end-user software and hardware, including, but not limited to, laptops, PCs, thin clients, virtual desktops, printers, MFPs/copiers, wired and wireless telephones, and audio/video conference equipment.

Qualifications:

Requirements: The position requires a bachelor's degree, preferably in computer science or a related field, or equivalent experience and at least two years specialized experience with demonstrated computer support skills applicable to the duties described above, including, but not limited to:

• Detailed, current, and comprehensive knowledge of PC software and hardware
• Superior diagnostic and analytical competence
• Ability to communicate effectively with others, both orally and in writing
• Capacity to work harmoniously with others, both technical and non-technical
• Ability to travel overnight occasionally

Preferred Skills: Extensive experience of using, configuring, deploying, and supporting the following Microsoft applications in an enterprise environment is highly desired:

• Outlook
• Office 365
• OneDrive
• OneNote
• SharePoint Online
• Teams

Also:

• Knowledge of cybersecurity best practices and concepts
• Experience with and ability to independently troubleshoot A/V technology hardware and software
• Experience with VoIP administration
• Experience with workstation imaging
• Ability to read, analyze, and create PowerShell scripts
• Familiarity with Active Directory and Group Policies
• Strong writing skills and ability to develop user documentation

Responsibilities:

• Provides first-call response to all users with IT related issues.
• Responds to requests by all judges' chambers and court units requiring assistance in the use of software and hardware.
• Acts as the technical expert in solving computer system problems by analyzing system failures to identify the nature and source of the failure and takes corrective action.
• Assists in developing creative solutions to address new operational requirements and enhance the overall effectiveness and efficiency of systems and personnel in the court.
• Assists with the administration of the day-to-day operations and support of computer systems, networks, and other major systems to ensure reliable and effective operations.
• Establishes and maintains contact with other court IT support personnel at different locations to stay knowledgeable of developments, techniques, and user applications.
• Assists in evaluating current automated office functions and makes recommendations on technical and operational changes or enhancements to existing system configurations, usage, and procedures.
• Assists in the research and procurement of new equipment and software packages.
• Coordinates the repair of hardware in satellite judges' chambers and offices.
• Installs and tests new and revised releases of national and commercial applications and systems.

Environment:

• Windows 11
• Windows Server
• Apple Devices
• Microsoft 365
• Remote Support Software
• KACE
• PDQ
• Workspace ONE
• VoIP Phone System
• VTC equipment
• Zoom for Government
• Numerous off-the-shelf software and in-house database applications

Salary : $59,732