What are the responsibilities and job description for the Customer Service Team Member position at United States Bowling Congress?
JOB TITLE: Customer Service Team Member
LOCATION: Arlington, TX
POSITION TYPE: Full-Time
FLSA STATUS: Non-Exempt
REPORTS TO: Customer Service Manager
WORK HOURS: Monday – Friday 8 AM – 5 PM, ability to work weekends and/or extended hours as needed.
WHY WORK FOR USBC:
If you're passionate about your work, thrive in a positive office culture and get excited about bowling, then the United States Bowling Congress wants you! We’re looking for someone who is ready to start an interesting, challenging, and rewarding career with us at USBC. We offer a fulfilling and dynamic workplace with great benefits.
Become part of A Future For The Sport!
POSITION SUMMARY:
The Membership Services Team provides front-line customer service efforts for USBC as it relates to one million USBC members and 1,500 local and state bowling associations. The entire bowling industry relies on these team members, as they work together to provide services and solutions to all bowling integers.
DUTIES/RESPONSIBILITIES:
- Answer phone calls from members, proprietors, associations, and other integers of the bowling industry.
- Provide excellent service to customers through email communication with members and associations.
- Make outbound calls to customers to assist with organizational programs when needed.
- Provide service to guests who visit the International Bowling Campus, when necessary.
- Complete tasks assigned as part of the Membership Services Team, including check requests, membership reconciliation, and membership fulfillments.
- Research and troubleshoot issues related to member service needs.
- Look for efficiencies that can be executed by adjustments to processes.
- Provide cross-functional information and support with various departments such as IT, Internal Services, Marketing, Rules, Youth, etc.
- Data processing for honor score awards and yearly high score awards in bowling.
- Work with the USBC Membership Services Program Manager to prepare reports, analyze statistics, and work towards the continuous improvement of existing and future programs and services.
- Other duties as assigned by leadership.
SUPERVISORY RESPONSIBILITIES:
- This position has no supervisory responsibilities.
KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:
- High school diploma or GED.
- Ability to use standard office software and equipment, including Microsoft Office products (intermediate level).
- Ability to work independently with little supervision.
- Ability to multitask in a professional manner.
- Advanced writing skills.
EXPERIENCE AND OTHER REQUIREMENTS:
- 2 years customer service experience preferred.
- Bowling knowledge is a plus.
- Must pass the RVP program and maintain a “Green Light” status.
- Must adhere to the Code of Conduct of the USBC Registered Volunteer Program is a condition of employment and continued employment.
PHYSICAL DEMANDS:
- Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
- Light work that includes moving objects up to 20 pounds.
TRAVEL: None
COMPENSATION/BENEFITS:
- Compensation paid commensurate on experience.
- Benefits (Health, Medical, FSA, HSA, Dental, Vision, Life, 401(k) match, PTO, Holiday Pay, and more.