Supervisory Public Safety Dispatcher

Clarification from the agency

See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.

• Manage 911 emergency dispatch operations to respond with appropriate emergency services to include police, fire, hazardous material, technical rescue and ambulance.
• Refer non-emergency callers to appropriate civilian and governmental agencies.
• Coordinates with Directorate of Public Works (DPW) regarding installation, maintenance and use of emergency alert systems.
• Coordinates ongoing radio frequency licensing with the Installation Network Enterprise Center (NEC).
• Responsible for caller interrogation to determine problem and nature of call.
• Maintain an accurate status of all emergency response equipment and personnel to assure prompt and accurate response.
• Monitor severe weather reporting system and broadcasting alerts as necessary.
• Responsible for monitoring closed circuit television systems to identify activity requiring response.
• Provide technical direction to the operation and interface of emergency services data bases and systems.
• Provide consults as the 911 emergency dispatch center subject matter expert.
• Develop standard operating procedures for effective operation.
• Supervise a staff of dispatchers.

Conditions of employment

• TDY travel up to 10% required
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position is subject to shift work. Incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty including nights, weekends, and holidays. Subject to call back, oncall and mandatory overtime as mission requires.
• The incumbent may be required to wear a uniform.
• Incumbent is required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
• The work is performed in a highly stressful, restricted office environment.
• Newly hired personnel are required to obtain and maintain the certifications outlined in this section within one year of employment. Supervisor may adjust timeframe depending upon funding and training availability.
• The incumbent is required to possess and maintain certification in Emergency Medical Dispatch System approved for and in use by the installation IAW DoDI 6605.06 and National Fire Prevention Association (NFPA) 1061.
• The incumbent is required to possess and maintain certification in CPR, DoD Hazardous Materials Awareness, DoD Telecommunications I/II, ALERTS, NCIC, and Wisconsin Law Enforcement Telecommunications System (TIME).
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• 30 Percent or More Disabled Veterans
• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• People with Disabilities, Schedule A
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience for Current Federal Employees: One year of specialized experience which includes work that involves operating dispatching, communications, and automation systems; processing incoming emergency and non-emergency call requests for fire, medical and police assistance; coordinating emergency services with law enforcement and emergency response agencies; provide instruction to dispatch employees as a senior operator on specific duties and job techniques and answer question of other dispatch employees; explaining guidance on emergency service dispatching policies and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

Specialized Experience for External Applicants: One year of specialized experience which includes work that involves overseeing and maximizing the utility of complex dispatch, telecommunications, and advanced public safety automation systems. Independently manage high-consequence incoming emergency and non-emergency requests while coordinating tactical incident coordination across multiple jurisdictional public safety agencies. Interpreting, enforcing, and formulating strategies to implement regulatory guidance on emergency service dispatching policies, protocols, and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas:

• Accountability
• Decision Making
• Manages and Organizes Information
• Technical Competence

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

As part of the assessment process, your resume will be evaluated using a competency-based method. This structured evaluation measures your qualifications, experience, and skills against the core competencies required for the position. Final scores will determine whether you are referred to the Hiring Manager for further consideration.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

You may claim Military Spouse preference.

You may claim Priority Placement Program (PPP) preference.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/Merit Promotion Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

• Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
• For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
• Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
• For additional information, to include formatting tips, see: What to include in your resume.

• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
• Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).

Next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.