What are the responsibilities and job description for the Call Center Representative (Member Experience Center) position at United Southeast Federal Credit Union?
Overview:
We are seeking a dedicated and member-focused individual to join our team as a Member Experience Representative. As a Member Experience Representative, you will play a vital role in providing exceptional service to our members and assisting them with their financial needs by phone. This is a full-time position with opportunities for career growth within our organization.
Responsibilities:
- Provide excellent customer service to all members, both in person and over the phone
- Assist members with account inquiries, transactions, and problem resolution
- Perform accurate and efficient data entry, including 10-key typing
- Handle transactions electronically as directed by members.
- Maintain member records and ensure accuracy of information
-Support and facilitate electronic services for members
- Promote financial products and services to meet member needs
- Build and maintain strong customer relationships through effective communication
- Adhere to all regulatory guidelines and compliance standards
Qualifications:
- High school diploma or equivalent required
- Prior experience in customer service or financial services is highly desirable
-Call Center Experience is preferred.
- Excellent communication skills, both verbal and written
- Ability to facilitate transactions with accuracy and attention to detail
- Ability to work well in a team environment and collaborate effectively
Benefits:
- Competitive salary based on experience
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
- Opportunities for career advancement within the organization
If you are a motivated individual with a passion for delivering exceptional customer service and have a strong interest in the financial services industry, we encourage you to apply for the position of Member Experience Representative. Join our team today!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k) 2% match
- AD&D insurance
- Bereavement leave
- Credit union membership
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid training
- Prescription drug insurance
- Retirement plan
- Volunteer time off
Physical Setting:
- Office
Work Location: In person
Salary : $16