Computer Operator I

• Monitor computer consoles, job scheduler applications, and peripheral equipment to ensure successful processing of daily production workloads.
• Observe system and equipment operations for error messages, warnings, machine stoppages, or processing issues; promptly report and escalate problems as necessary.
• Submit, monitor, and verify scheduled batch jobs, ensuring accurate and timely completion of all assigned processing tasks.
• Learn and utilize the ISE Job Scheduler module to add, modify, delete, restart, and manage scheduled jobs.
• Ensure all production processing activities are documented accurately, including job completion status and processing exceptions.
• Verify the accuracy, completeness, and quality of reports, files, and other system-generated outputs prior to release or distribution.
• Monitor and validate the successful transfer of critical data files, including ACH, debit card, credit card, share draft, bill payer, and other financial transaction files.
• Identify data processing exceptions and communicate issues to appropriate personnel for resolution.
• Distribute computer-generated reports and manage report archival through optical retrieval systems.
• Load and maintain peripheral equipment with required operational materials such as printer paper, forms, and storage media.
• Review production schedules to determine processing priorities and prepare systems for upcoming assignments.
• Perform system backup procedures and coordinate the secure transfer of backup files to off-site storage locations.
• Maintain detailed records of billable processing activities and other operational metrics as required.
• Assist clients with questions, troubleshooting, service requests, and issue resolution while maintaining a high level of customer service.
• Support the training and development of other Computer Operators by sharing knowledge of shift responsibilities, processing procedures, and equipment operations.
• Maintain ongoing communication with supervisors regarding production status, operational issues, and system performance.
• Notify supervisors, senior operators, vendors, or maintenance personnel when technical issues cannot be resolved internally.
• Ensure building security by verifying authorized access through intercom systems and monitoring visitor entry procedures.
• Safeguard company equipment, supplies, facilities, and confidential information at all times.
• Maintain compliance with company policies, procedures, security standards, and confidentiality requirements.
• Foster positive working relationships with co-workers, clients, vendors, and business partners through professional and courteous interactions.
• Support departmental and organizational initiatives and perform additional duties as assigned.

Shift Hours are 2:00PM to 10:30PM.

May be required to work some holidays or weekends.

Education

• High School or better

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.