What are the responsibilities and job description for the Desktop Support Technician position at United Software Group Inc?
Job Title: Senior Desktop Support Technician
Location : Location: Onsite Role-5 Days Onsite Per Week
• MA-Boston-133 Brookline Ave -02215 (4 position)
• MA-Norwood-1177 Boston Providence Tpke -02062 (1 position)
Duration : 12 Months Contract
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Job Description:
need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location.
Senior Desktop Support provides on-site IT support for providers and practice managers in
a clinical workspace operating as the face for IT.
Primary Responsibilities:
- Provide day-to-day IT support operations at clinical locations using the ServiceNow
- ticketing system which includes traveling on site to clinics.
- Provide support for end-user experience - such as onboarding, technical installation
- of hardware, answering technical questions and following up with users.
- IT Support for any escalations from a clinical location.
- Diagnose, troubleshoot, and resolve a wide variety and range of hardware and
- software related problems with operating systems, applications (including vendor
- software packages), replacing parts as required.
- Adapt to new technologies, process new information and help customers through
- technological changes. Improves and implements procedures as needed and/or
- assigned.
- Assist the clinical staff by maintaining IT readiness for day-to-day operations.
- Management of IT assets including
- Receiving large orders of equipment
- Manage assets at current storage locations.
- Daily shipping of devices to locations on demand
- Managing shipping and returns of assets from remote staff.
- Support project work which includes but not limited to the following:
- New product Rollouts
- Department moves and buildouts.
- Refresh of Desktop IT equipment.
- Provide training and directions to other Desktop members as needed.
- Provide feedback on staff to management.
- Desktop Support provide technical support to the enterprise. This function includes
- employees working on incident management response and restoration; determination of
- issue priority, provisioning, and service request fulfillment; installations, upgrades, and
- releases/deployments; and problem management analysis and resolution.
- Support Remote and Work-From-Home Staff
- Be proficient in oral and written communication
- Have skills in data analysis and solution development
- Effective time and resource management
- Strong deductive skills for system analysis and problem-solving
- Ability to manage multiple activities
- Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related technologies.
- Analyzes and investigate complex IT issues as they arise
- In-depth knowledge of PC hardware and peripherals.
- Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data Migration.