What are the responsibilities and job description for the Customer Service Representative (Remote) position at United Site Services?
The Customer Service Representative (Remote) plays a vital role in providing exceptional support and ensuring customer satisfaction within a large department. This position handles a variety of communication channels including phone calls, live chat, social media, and email, while managing inquiries, processing orders, and resolving issues efficiently. The role offers flexible shifts and includes participation in regular training sessions to enhance skills and product knowledge.
Responsibilities
- Provide timely customer support across phone, live chat, social media, and email
- Resolve customer issues and complaints effectively
- Process orders accurately and efficiently
- Enter and maintain customer data and documentation
- Collect and communicate customer feedback for continuous improvement
- Maintain up-to-date product knowledge to assist customers
- Handle calls professionally and ensure positive customer interactions
Preferred Qualifications
- Minimum 1 year experience in customer service roles
- High school diploma or equivalent
Salary : $45,000 - $59,996