What are the responsibilities and job description for the Account Dispute Specialist position at United Site Services?
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PRIMARY PURPOSE: Under minimal supervision, this position performs a variety of administrative duties for the Accounting department. This position will also support the territory with routine administrative functions.
ESSENTIAL JOB FUNCTIONS: include the following, and other duties may be assigned as needed.
- Review and audit invoice disputes for designated region.
- Obtain all required supporting documentation to validate dispute.
- Submit validated disputes to upper management for review and approval.
- Obtain documentation and approvals for credit card and check refunds requests.
- Communicate and follow up effectively with the Sales and Customer Experience departments regarding customer disputes and resolution.
- Process credit cards, credit memos, and refunds.
- Provides back-up support for Accounting Department as needed (A/R, Billing, etc.)
- Special projects as assigned by management.
EDUCATION and/or EXPERIENCE:
Associates Degree (A.A) from 2 year college or two to five years of related experience and/or training; equivalent combination of education and experience.
Additional requirements include: computer knowledge (Microsoft Office); well developed clerical & administrative skills; well organized & ability to work under timelines & constraints; strong written & verbal communication skills; analytical, process oriented, and ability to focus on details for long periods of time. Should be a resourceful person and perform in a professional manner.
