Administrative Security Dispatchers/Schedulers (Operations)

Overview

We service our clients best when we serve our employees first 

United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Iowa. The last 5 years our revenue has grown by 140%! As a result of our incredible success, we are looking for talent to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc.  The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill.

If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security! 

Job Skills / Requirements

Position Overview

United Security Inc. (USI) is seeking a highly motivated Security Operations Center (SOC) Analyst to support mission-critical operations in our 24/7 command center.

This role serves as a front-line operator and decision-maker, responsible for real-time monitoring, incident response, personnel coordination, and threat intelligence support. The SOC Analyst plays a key role in maintaining operational continuity and supporting field operations, clients, and leadership during routine and high-impact events.

Key Responsibilities

Real-Time Monitoring & Incident Response

• Monitor live security systems, alerts, and operational dashboards
• Identify, assess, and respond to security incidents and emergencies
• Execute escalation procedures and coordinate response actions
• Maintain situational awareness across all active operations

Command Center Operations

• Serve as the central coordination point between field personnel, supervisors, and leadership
• Dispatch personnel and coordinate coverage, logistics, and emergency callouts
• Track operations using systems such as WinTeam and internal reporting tools
• Support continuity of operations during critical incidents or staffing gaps

Threat Intelligence & Risk Assessment

• Collect and analyze threat intelligence from multiple sources
• Produce alerts, summaries, and briefings for internal stakeholders
• Identify emerging risks and support proactive mitigation efforts

Systems & Technical Operations

• Operate key platforms including WinTeam, and CCTV systems
• Ensure system accuracy, uptime, and effective communications
• Support troubleshooting during system or technology disruptions

Communication & Coordination

• Communicate with internal teams, clients, and external partners including law enforcement and government agencies
• Maintain clear, professional, and timely communication during all operations
• Support leadership with updates during critical events

Reporting & Documentation

• Prepare incident reports, logs, and after-action summaries
• Track operational metrics, timelines, and compliance requirements
• Maintain confidentiality and adherence to company protocols

Qualifications

Required

• 3–5 years of experience in one or more of the following:
• • Security operations or command center environments
  • Emergency management, dispatch, or law enforcement
• Experience working in a fast-paced, 24/7 environment
• Strong decision-making and situational awareness skills
• Proficiency with monitoring, scheduling, or incident management systems
• Excellent written and verbal communication skills

Preferred

• SOC / GSOC or executive protection support experience
• Experience supporting or coordinating with law enforcement agencies
• Background in intelligence analysis or reporting
• Familiarity with WinTeam, or similar platforms
• Relevant certifications in security, emergency management, or crisis response

Work Environment

• On-site role in Red Bank, NJ
• 24/7 operations requiring shift flexibility (evenings, overnights, weekends)
• Multi-screen workstation environment requiring sustained focus and attention to detail

Compensation & Benefits

• Starting pay: $25/hour (bi-weekly pay)

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits include, but not limited to:

• Competitive pay
• Recognition and Reward Programs
• Training and Career Development Opportunities
• Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees
• Proud Partner of DailyPay: work today, get paid today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days