What are the responsibilities and job description for the Operations Clerk - Legal Processing position at United Security Bank?
Description
Bank Operations Clerk - Legal Processing
Fresno, CA
Description
Under the direction of the Central Services Supervisor, this individual is responsible for receiving and processing all Legal Process documents served to the Bank, including levies, subpoenas, garnishments, and attachments. This individual also handles telephone inquiries and customer requests via phone or live chat and performs various daily departmental tasks. Communicates tactfully and professionally with all internal and external customers and staff members. Establishes effective working relationships with customers and staff members. Displays and promotes a positive and participative approach to problem-solving. Handles all sensitive situations in a calm, objective manner. Bilingual in Spanish preferred.
Essential Job Functions and Responsibilities
- Provide customer service support via telephone and live chat.
- Complete all legal orders in a timely manner, ensuring compliance with legal and bank requirements in processing legal requests.
- Assist customers and branch staff with online banking and bill pay inquiries.
- Process daily Return Deposit Items
- Monthly Certifications of gift card GL, card stock, and certified check stock inventory
- Process returns and special handling mail
- Call back on data entry transactions, business online maintenance, and dormant processing.
- Process AVS/AVI (account verification request) into government agency systems.
- Signature scanning
- Daily mail delivery to the Post Office
- Scan signatures received from branches into Director.
- Support the Central Services Supervisor as needed.
- Other duties as assigned related to Data Processing/Operations.
Requirements
- A High School Diploma or General Educational Degree (GED) is required.
- Bilingual in Spanish preferred.
- Minimum of one year related operations banking experience and/or training; or equivalent combination of education and experience.
- Familiarity with bank Legal Process requests is preferred.
- Basic typing skills and 10-key experience
- Strong verbal and written communication skills
- Detail-oriented/ Accuracy/Quality - checks for processes and tasks and follows up in a timely manner with appropriate persons; monitors and checks work, producing quality results.
Requirements
Requirements
- A High School Diploma or General Educational Degree (GED) is required.
- Bilingual in Spanish preferred.
- Minimum of one year related operations banking experience and/or training; or equivalent combination of education and experience.
- Familiarity with bank Legal Process requests is preferred.
- Basic typing skills and 10-key experience
- Strong verbal and written communication skills
- Detail-oriented/ Accuracy/Quality - checks for processes and tasks and follows up in a timely manner with appropriate persons; monitors and checks work, producing quality results.
Generous Benefit Package
401(k)
Medical
Dental
Vision
Life Insurance
Paid Time Off
United Security Bank is an Anti-Discrimination Equal Opportunity Employer, which fully and actively supports equal access for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or protected veteran status.
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Salary : $21 - $28