Office Coordinator

Position Overview:

The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals.

Summary of Responsibilities:

• Required to be in the office five days a week 8am to 5pm

Is punctual and arrives at work on time (8am)

Answers and transfer calls on a multi-line phone system

• Accepts deliveries, sorts mail, and maintains phone lists
• Handles sensitive and/or confidential documents and information
• Communicates with the manager and customers on job or deadline issues
• Establishes a positive image to both internal and external customers while delivering superior customer service
• Provides administrative support to the Sales Team and Operations Department
• Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
• Professionally handles and efficiently routes incoming calls and walk in customers
• Assists with customer requests and serves as a resource
• Provides internal support to sales team and operations teams
• Facilitates the execution of timely customer payables and monthly closes
• Prints other USM location breakdowns
• Demonstrates timely execution of accurate customer data input and reports
• Operates with integrity and confidentiality while upholding ethical standards of the organization
• Develops accounting-based solutions while implementing new systems, procedures, and internal programs
• Sends requested information to customers using established templates
• Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consultant
• Organizes monthly payables and forwards them to the Accounting Department
• Handles customer inquiries
• Performs customer account setup / database maintenance
• Executes purchase contract creation / maintenance
• Expedites customer load breakdown to provide timely information or payment
• Executes material breakdown & customer pricing input
• Must demonstrate competency in all aspects of the job and company objectives
• Demonstrate understanding of company policies, rules and training
• Other duties as assigned

Desired Characteristics:

• Bilingual (English and Spanish)
• High School Diploma and previous similar position and/or industry experience
• Standard MS Office software usage (Outlook, Excel, Word)
• Ability to work in a fast-paced environment, managing multiple priorities
• Ability to perform accurate data entry
• Excellent written and verbal communication skills
• Highly organized
• Experience with industry software preferred, especially knowledge of Shared Logic
• Candidate must pass a pre-employment physical, background and credit check.
• Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation

Minimum Safety Training Requirements:

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
• US-SOP-01 United in Safety Manual
• US-F11 QEH&S Policy
• US-SOP-03 Team Member Handbook

We strive to demonstrate our Core Values in all positions at USM:

Trust ● Commitment ● Loyalty ● Passion ● Performance

USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a drug-free workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team careers@unitedscrap.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.