Accounts Receivable Processor

Summary of Essential Functions: • Performs assigned clerical tasks including but not limited to completing assigned WQ’s and support of Customer Service Team. • Must be capable of handling patient calls as well as making patient call to obtain information needed to complete assigned tasks. • Must have the capability to listen to directions well and ask questions if needed. • Must have the skills to copy documents effectively and with accuracy as well as well as handle a variety of special projects for the Collections Department with great time sensitivity. Capability to file all documents and abiding by Hospital and Department Confidentiality. • Performs assigned clerical tasks including but not limited to directing or answering inquiries from patients, patient families, and visitors. • Complete processing of assigned WQ’s accurately according to processes. Educational Requirements: • High school graduate or equivalent. • Over one year up to and including two years which may be obtained by any combination of the following: vocational training, related experience and/or job training. • Must be able to communicate effectively in English, both verbally and in writing. Qualifications/Knowledge/Skills/Abilities: • Required to work a 40-hour work week schedule Monday – Friday 8:00 – 4:30. • Requires the use of office equipment to include computer terminals, telephone and telephone headsets, copier, 10 key adding machine and fax machine. • Ability to communicate with other persons effectively and courteously over the phone and in person. Demonstrates patient, tact, and persistence to obtain required information for positive results. • Diplomacy and professional attire are required in daily contact with public and patients. • Must be able to prioritize work according to oral and written instructions using good organizational skills and sound judgment. • Typing at least 40 WPM ensuring correct grammar and spelling when documenting account actions. • Basic understanding of debits and credit for account charging and adjustment posting. • Positive customer service skills required. • Contribute to a team concept for maximum effectiveness and productivity. Duties and Responsibilities: • Completes assigned WQ’s timely and accurately for account processing. • Covers coworkers’ lunch daily and coordinates schedules for available times. • Responds to outside provider request for demographic information. • Responds timely to request from coworkers on patient request for itemized bills. • Helps with distribution of voicemails as needed. • Performs all other tasks/responsibilities as necessary.