Claims Representative

United Recovery & Remarketing is seeking an organized, motivated, and customer-focused Claims Representative to join our team in Collierville, TN.

In this role, you will manage claims from start to finish, provide excellent service to clients and customers, and work closely with vendor partners to ensure timely and effective resolutions. The ideal candidate is detail-oriented, communicates professionally, and enjoys problem-solving in a team-oriented environment.

Using customer relationship management (CRM) software, reporting tools, and analytical skills, you will track claims activity, identify trends, and help develop solutions that support our clients and vendor network.

Key Responsibilities

• Enter, track, and manage claims using CRM software.
• Provide excellent customer service through professional and timely phone and email communication.
• Explain the claims process to customers and provide updates as needed.
• Build and maintain positive working relationships with agents, lot staff, and vendor network partners.
• Prepare, review, and submit monthly client reports.
• Analyze client and vendor claim trends, identify potential issues, and communicate findings to internal team members to support effective resolutions.
• Prepare for and participate in weekly claims meetings.
• Maintain accurate claim records and follow through on outstanding items to support timely claim resolution.

If you are organized, customer-focused, and ready to help resolve claims efficiently and professionally, we encourage you to apply!

Position Details at a Glance

Pay: $17.00–$19.00 per hour, based on experience
Schedule: Monday–Friday, 8:15 a.m.–5:15 p.m.
Location: In-office, Collierville, Tennessee
Employment: Full-time, non-exempt

Required Qualifications

• Highly organized, self-motivated, and detail-oriented.
• Excellent verbal and written communication skills.
• Strong commitment to teamwork, customer service, and achieving results.
• Ability to prioritize responsibilities, manage multiple tasks, and work independently with minimal supervision.
• Ability to analyze information, identify trends, and communicate findings effectively.
• Successful completion of required pre-employment drug screening and background investigation.

Preferred Qualifications

• High school diploma or equivalent.
• One to two years of relevant experience preferred.
• Experience with CRM software, claims processing, customer service, or administrative reporting is a plus.

Work Environment and Physical Requirements
This is an in-office position in Collierville, TN, involving computer-based administrative and customer service duties. Physical requirements include:

• Prolonged periods of sitting and working at a computer.
• Frequent use of hands and fingers for typing and data entry.
• Ability to communicate clearly and effectively by phone and in person.
• Ability to read documents and computer screens.
• Occasional standing, walking, bending, and reaching.

Eligible full-time employees may participate in the following benefit programs, subject to applicable plan terms and eligibility requirements:

• Medical health insurance.
• Dental insurance.
• Vision insurance.
• Short-term disability insurance.
• Company-paid and voluntary life insurance.
• 401(k) savings plan, with eligibility after the first calendar year of employment.