Downtown Austin Lead Officer

The Lead Security Officer is responsible for assisting management with daily security operations, supervising security officers on assigned shifts, ensuring compliance with company policies and site-specific procedures, and maintaining a safe and secure environment for clients, employees, visitors, and property.

Key Duties and Responsibilities:

1. Officer Supervision and Accountability

• Ensure officers arrive on time, wear the proper uniform, and remain at their assigned posts.
• Ensure officers follow company policies, post orders, and site procedures.
• Monitor officer performance and report misconduct, insubordination, or repeated policy violations to management.

2. Daily Security Operations

• Conduct routine site inspections and security patrols.
• Ensure assigned posts are properly staffed and operational.
• Monitor access control for employees, visitors, contractors, and deliveries, as applicable.
• Ensure security equipment, keys, radios, and other company-issued resources are accounted for.
• Identify and report safety hazards, suspicious activity, and security concerns.
• Assist with maintaining coverage during shift changes, call-outs, and emergencies.

3. Communication and Reporting

• Communicate important updates to incoming and outgoing officers.
• Prepare and distribute pass-down emails regarding incidents, staffing changes, site concerns, and pending tasks.
• Ensure daily activity reports, incident reports, and shift logs are completed accurately and submitted on time.
• Notify management promptly of incidents, staffing shortages, client concerns, and policy violations
• Maintain professional communication with officers, supervisors, clients, and visitors.

4. Incident and Emergency Response

• Respond to incidents, alarms, disturbances, and emergencies within the scope of assigned duties.
• Notify management and emergency services when necessary.
• Ensure officers follow established emergency procedures and site-specific post orders.
• Assist with incident documentation and gathering relevant information.
• Follow applicable safety procedures and emergency response protocols.

5. Client Service and Professional Conduct

• Maintain professional and courteous relationships with clients, employees, tenants, and visitors.
• Address routine questions and concerns within the scope of assigned authority.
• Escalate client complaints and requests requiring management involvement.
• Ensure officers demonstrate professionalism, reliability, and appropriate customer-service skills.
• Represent the company positively through professional conduct and communication.

6. Training and Development

• Assist with training new officers on post orders, site procedures, and daily responsibilities.
• Reinforce proper access control, reporting procedures, and emergency protocols.
• Provide guidance and constructive feedback to officers.
• Notify management when additional training or corrective action may be needed.
• Assist with officer transitions and Field Training Officer (FTO) activities

SCHEDULE : Monday through Friday 6:00am-2:00pm

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed.