What are the responsibilities and job description for the Front Desk Associate position at United Professional Staff?
What You'll Do:
- Welcome guests and visitors with a warm smile and a professional demeanor.
- Determine the reason for guests' visits and assist them accordingly.
- Handle check-ins, check-outs, and guest transactions efficiently and accurately.
- Answer all incoming calls promptly and professionally, maintaining a positive attitude while assisting callers.
- Transfer calls to appropriate departments or take and relay messages accurately.
- Enter and update guest registration, billing, room assignments, and cancellations.
- Handle guest requests such as making reservations, booking car services, and recommending local attractions.
- Maintain and control room inventory and availability.
- Possess knowledge of the hotel's credit policies, products, rates, and special programs.
- Distribute guests' mail and packages.
- Complete "bucket checks" during each shift.
- Balance all departments' accounts and complete all required back-up documents.
- Maintain security of guest keys and cash drawer; count and verify cash at the end of each shift.
- Monitor guest accounts and notify a supervisor of any significant changes or suspicious activity.
- Run a detailed shift audit and balance daily work to computer records.
- Resolve guest requests and complaints in cooperation with appropriate departments.
- Follow hotel emergency procedures and communicate guest and employee issues with MODs.
- Maintain cleanliness and organization of the reception area.
- Perform maintenance duties and coordinate with housekeeping and maintenance staff.
Other Duties:
- Open and close the hotel as needed.
- Perform special projects and other responsibilities as assigned.
- Assist management with additional tasks as requested.
What You Bring:
- Proficiency in Microsoft Office applications.
- Strong people skills with a positive, outgoing, and naturally curious personality.
- Ability to work collaboratively as part of a team.
- Demonstrate proficiency with computers.
- Ability to remain calm and courteous in demanding situations and exercise good judgment under pressure.
- Strong problem-solving skills and the ability to handle obstacles in a professional manner.
- Previous customer service or front desk experience in hospitality preferred.
- Flexibility to work various shifts, including weekends and holidays.
United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.