Case Manager, American Job Center

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our Mission is “Uniting People with Opportunities.”

UPO Workforce Institute (WFI) is seeking an energetic and experienced individual to join our dynamic team. The ideal candidate must be a self-starter able to work in a fast paced, ever changing work environment, a team player and able to work independently with minimal supervision. This future employee will be expected to deliver a high level of customer support and service to both internal and external WFI customers. The final candidate will need to have the right complement of skills and personality.

All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services.

POSITION: Case Manager, (American Job Center)

OFFICE/DIVISION: Workforce Institute Division

BULLETIN No: 0592025

SALARY RANGE: $55,000-$60,000 (Commensurate with experience)

OPENING DATE: September 29, 2025

CLOSING DATE: Open until filled

FIRST SOURCE: N/A

BRIEF DESCRIPTION:

Providing case management services within the American Job Center partner suite, providing on-site outreach and conducting intake sessions. Scheduled and held virtual appointment bookings throughout the week to ensure accessibility for clients. In addition to these responsibilities, supported Workforce Initiatives (WFI) case management activities, including enrollment assistance, documentation filing, and data entry to maintain accurate program records and compliance.

MAJOR DUTIES:

Assess each customer addressing the barriers to self-sufficiency and employment including personal and financial issues, emotional and physical issues, career decision making and planning issues, etc.Develop case plans in collaboration with customers and based on information identified in the assessment which captures those goals of each customer record data in EmpowOR and AJC reports. Facilitates the referral process based on the identified needs of customers including emergency assistance requests, support services such as mental health, substance abuse recovery, parting/life skills training, career/job readiness training, financial literacy counseling, employment placement and as well as external referrals to outside services providers. Monitor the progress of customers on the assigned caseload and maintain bi-weekly contact with customers via case management session, telephone contact, and training group sessions. Completes case progress notes and updates client files accordingly. Follow up with customers on the “case roster” on a bi-weekly basis; initiates various levels of outreach including phone calls, letters, and email correspondence to maintain customer’s contacts and linkage with UPO. Maintains customer case notes and case files to document case management process and outreach efforts. Participate in Community Outreach throughout various DC wards to expand client base and promote UPO WFI services, as well as attend special events in the DC metropolitan area to further promote the agency and recruit clientele. Participate in AJC partner team meetings bi-monthly, as well as other duties as assigned.

Core Competencies

• Conducts comprehensive assessments to identify barriers to self-sufficiency and employment; develops individualized case plans in collaboration with clients.
• Manages a diverse caseload with regular client contact; maintains detailed case notes and documentation in EmpowOR and AJC reporting systems.
• Facilitates timely referrals to internal and external services, including mental health, substance abuse, life skills, financial literacy, and employment programs.
• Build strong client relationships through empathetic, culturally competent communication; prepare clear written reports and documentation.
• Participates in community outreach across DC wards and local events to promote services and recruit clients for WFI programs.
• Maintains accurate client records; ensures timely data entry and reporting in compliance with program requirements.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent, some college coursework in Social Work, Psychology, or a related field. Basic understanding of social services or case management. Strong interpersonal and communication skills. Basic computer literacy.

DESIRED QUALIFICATIONS:

Bachelor’s degree in social work, Psychology, or related discipline. At least 3 years of direct experience as a Case Manager. Knowledge of local non-profit organizations and community resources. Strong written and verbal communication skills. Proficiency in Microsoft Office and data management systems. Availability of working some evenings and weekends

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to grasp objects, reach with hands and arms, balance, stoop, kneel, or crouch, speak or listen. The employee may occasionally lift and/or carry up to 20 pounds.

OTHER REQUIREMENTS:

In the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, and pre-employment drug screening as applicable for the position.

POSITION ELIGIBLE FOR

WORKING REMOTELY: o YES X NO

Competitive Benefits:

• Health/Kaiser, 70/30 split
• Dental/MetLife, all employees paid
• Vision/VSP, all employees paid
• 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
• Sick Leave 4.5 Hours Every Pay Period
• Vacation Leave 4.5 Hours Every Pay Period
• 2 Personal Days
• Paid Holidays

This position IS in the collective bargaining unit of the CWA Union.

To be considered for this position:

Submit your cover letter and resume to the Career Center Online.

UPO is an Equal Opportunity Employer