What are the responsibilities and job description for the Help Desk Technician position at United Petroleum Transports?
The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets.
What a Help Desk Technician does daily:
Education and Experience:
What a Help Desk Technician does daily:
- Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user’s satisfaction
- First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
- Provide support for Windows 10 Laptop/Desktop Operating Systems
- Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
- Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
- Analyze and resolve problems with core business applications
- Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)
- Carries out duties assigned System Administrators or Director of Information Technology as required.
Education and Experience:
- Abilities in Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly
- Experience with all Microsoft Standard Applications/Operating Systems
- Office 365 support and administration
- Knowledge of Active Directory administration including account creation, group member administration, and computer management
- Excellent troubleshooting skills
- Excellent Customer Service & interpersonal skills
- Excellent verbal and written communication skills
- Self-starter with detail oriented work habits
- Able to maintain confidentiality
- Display professional demeanor
- Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
- Occasional lifting (up to 20 pounds).
- Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.