What are the responsibilities and job description for the Dispatcher (days) position at UNITED PETROLEUM TRANSPORTS INC?
Schedule: Our dispatch team works a 2-week rotating schedule and is as follows:
- Week 1: work Monday and Tuesday, off Wednesday and Thursday, work Friday, Saturday, and Sunday
- Week 2: off Monday and Tuesday, work Wednesday and Thursday, and off Friday, Saturday, and Sunday
- Shift time is 6 am to 6 pm
The Fleet Manager is responsible for dispatching loads to our customers.
A Day in the life of a Fleet Dispatcher:
- Promote safety in all actions
- Control and complete paperwork as required
- Safely plan driver trips around load/customer expectations and safety guidelines
- Communicate with drivers regarding company and customer requirements
- Relay to customer service any issues that need to be relayed to the customer
- Assisting the drivers in planning routes and building loads
- Prioritize loads for timely delivery
- Track and trace all current loads in transit and deliveries
- Assign loads to drivers in a fair and equitable manner
- Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
- Communicate with drivers during check-ins throughout pickup, transit, and delivery
- Monitor store inventories
- Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
- Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
- Comply with all corporate policies and procedures and all health and safety policies
Additional Responsibilities:
- Carry out other duties assigned by CSC Manager as required
Qualifications:
Education & Experience:
- High School Education or equivalent
- One year experience dispatching or in the customer service area
Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills
- Knowledge of DOT regulations, federal and state standards
- Ability to prioritize and manage multiple projects
- Self-starter with detail oriented work habits
- Able to maintain confidentiality
- Display professional demeanor
- Good interpersonal skills; able to work well with wide range of individuals
- Demonstrate dependability through good attendance and adherence to timelines and schedules
- Basic computer skills (word & excel)
- Knowledge of basic company employment policies and procedures
Physical Requirements:
- Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
- Occasional lifting (up to 20 pounds)