Technology Specialist

Company Description

For almost 60 years, UPAF has been at the heart of Milwaukee’s vibrant cultural scene, raising essential funds, providing strategic stewardship and inspiring involvement in the performing arts. As a nationally recognized, community-driven nonprofit, UPAF fuels world-class performances and lifechanging arts education initiatives across Southeastern Wisconsin. 

Role Description

The Technology Specialist is a full-time position primarily responsible for overseeing UPAF’s technology infrastructure and providing technical support for UPAF Staff and volunteers. Candidates for this position must be tech savvy and enjoy working in a team environment, have strong customer service and organizational skills, and the ability to manage multiple tasks of competing priorities. 

Key Responsibilities 

IT Support (20%) 

• Provide technical support and troubleshooting for laptops, servers, printers, phone and network, escalating to UPAF’s IT support company as needed. 
• Provide IT onboarding and offboarding and periodic IT training for UPAF staff. 
• Act as primary contact for IT and print vendors for IT maintenance and project work. 
• Maintain IT hardware and software inventory, manage access to UPAF systems and platforms. 

Online Platform Management (70%) 

• Provide technical support for UPAF’s 100 workplace giving campaigns, setting up custom sites for campaign ambassadors and troubleshooting technical issues. 
• Maintain and administer SharePoint document library. 
• Work with IT vendors to maintain and support all online platforms, including Customer Relationship Management (CRM) system, UPAF.org, and various staff and volunteer portals. 
• Set up new Classy giving and peer-to-peer sites as needed. 

Data Maintenance Support (10%) 

• Maintain CRM duplicate resolution system. 
• Execute quarterly change of address updates. 
• Provide other data maintenance support as necessary. 

Qualifications 

Education and Experience 

• Associates degree or equivalent life experience is preferred. 
• Minimum of 1-3 years of experience in IT support. 
• Proficiency with MS Office tools. 
• Familiarity with CRM systems a plus. 

Skills and Abilities 

• Strong problem-solving skills and willingness and ability to learn new things. 
• Excellent communication skills – customer service-focused, patient and able to assist staff with varying levels of technical capability. 
• Organized, adaptable and able to manage multiple competing priorities. 
• High ethical standards and a commitment to donor confidentiality. 

Compensation 

• The hiring range for this position is $45,000-50,000.