What are the responsibilities and job description for the Warehouse Tech Rep Supervisor position at United Parcel Service (UPS)?
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Job Description:
The Industrial Engineering Tech Rep (WMS) Supervisor is responsible for the optimization, configuration, implementation, support, and user training of our warehouse management systems (WMS). You will be responsible for identifying WMS solutions along with testing, and implementation of new system functionality to meet our client's business requirements and facilitate efficient warehouse operations. You will be responsible for reporting the financial impact of continuous improvement initiatives. You have responsibility for achieving your goals, and are responsible to develop yourself, to grow and prepare for advancement. UPS offers many avenues for development of our professional workforce and we will encourage the successful candidate to take advantage of these opportunities.
An ideal candidate can work and engage constructively and effectively with peers, co-workers and cross-functional teams. The candidate should be a driven individual who will search for process improvements, be able to perform analysis & design and implement the recommended solution. The candidate must demonstrate, attention to detail, and is able to communicate complex ideas to audiences of varying ability. Experience with warehouse processes and systems will be considered an asset, but not required.
Key Accountabilities:
Conduct business in a manner that reflects leadership habits and promotes UPS values of integrity, teamwork, quality and innovation.
Implement WMS configuration optimization to deliver positive quality and financial results.
New business implementation support. Participate in new client implementation business requirements gathering sessions. Translate and document contractual and business requirements into WMS configuration requirements to allow IT to configure the system to enable a successful implementation.
User Acceptance Testing (UAT). UAT planning, oversight and execution. Facilitate user acceptance testing with IT, Operations, Client and internal cross functional teams for material configuration changes, new functionality, and new business implementations.
Test, and implement new WMS functionality improvement projects & initiatives to deliver positive quality, operational, and financial results.
User Training: Conduct end user training on warehouse management system application functionality, optimal processes and best practices.
Production support. Troubleshoot, root cause and resolve end user warehouse management application issues to ensure timely processing of volume and to support external service level commitments.
Identify business needs and pilot new systems/technologies to support UPS transformation goals
Design new and improved functionality.
Skill Requirements:
Time management skills including an ability to work in a fast-paced environment, multi-task, manage multiple projects, and meet deadlines under pressure Independent and able to work with limited supervision
Strong technical aptitude
Independent and able to work with limited supervision and keen attention to detail
Excellent interpersonal, written, and verbal communication skills
Self-directed individual with a keen attention to detail
Strong problem-solving abilities
Strong quantitative and verbal reasoning abilities
Analytical
Data management skills including information gathering, research, and analysis
Advanced Excel capabilities are an asset
Experience with SQL, VBA data language an asset
MS Office suite including but not limited to; Excel, Word, Power Point, Project, Visio
Motivated to succeed & exceed expectations
Strong verbal reasoning abilities
Able to work effectively with others
Collaborative
Ability to coach and develop others
Education and Work Experience:
Bachelor Degree from an Accredited Program or international equivalent preferred
Industrial Engineering
Management Systems Engineering
Computer Engineering
Other disciplines will be considered
Work Experience: 2 years preferred
Additional Information:
Internal Salary Grade: 20E
Primary Hours: First Shift
This is an onsite role.
Minimal travel required
Last Day to Apply: September 20, 2026 at 11:59 PM EST
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.