Human Resources Business Partner (HRBP) Manager

Growing c-store retailer- looking to add to our field based HR team!

The Manager, Human Resources Business Partner, is a strategic advisor to United Pacific’s Operations Leaders, supporting the Divisions Managers and Human Resources Business Partners in their regions in all areas of Human Resources and ensuring that HR strategies align with core organizational goals. The Manager, HRBP supports an assigned retail division as their HRBP as well as managing other HRBP’s that support additional divisions. This is a leadership position that provides guidance and support to a field-based HR team as well as Store Managers, District Managers and Division Managers. Reporting to the SVP, Human Resources, the Manager, HRBP acts as the face of HR for the field. Partnering with a corporate Support Center team that includes Talent Acquisition, Benefits, Training, Payroll and Legal, the role leads Employee Relations, Change Management, Talent Management, Benefits processes and policy application for their regions. The successful Manager, HRBP will act as an employee champion and change agent, assessing and anticipating HR-related needs in the field, communicating needs proactively and recommending improvements to policies and processes that lead to integrated solutions.  The Manager, HRBP also ensures they, and the HRBP’s under their leadership, maintain an effective level of business literacy about the business unit’s financial position, its midrange plans, its culture, and its competition.

ESSENTIAL JOB DUTIES:

• Provides coaching, development, training and support to the HHBP’s in their regions. This includes providing guidance on complex employee relations matters, escalated legal issues and ensuring consistent policy application across divisions.
• Directly manages employee relations cases for their assigned division by providing employee and manager coaching and counseling while ensuring consistent application and interpretation of company policies, practices and procedures. May also assist HRBP’s that report to them with especially complex investigations and escalated needs.
• Analyzes trends and metrics in partnership with the larger HR team to develop recommendations, solutions, programs and policies.
• Leads harassment, discrimination, hostile work environment and DFEH/EEOC investigations.
• Reviews terminations and disciplinary actions, investigations, employee relations decisions of store/restaurant management for consistency, risk and completeness.
• Coaches and advises the leadership team on performance management issues such as hiring, associate performance, career and personal development, resolving associate concerns and terminations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring compliance. Partners with the legal department as needed.
• Partners with store/restaurant management to evaluate internal candidates and identify high potential associates. This includes providing input on business unit restructures, workforce planning and succession planning.
• Conducts field visits, interviews, and exit interviews to understand opportunities for improved retention.
• Conducts/facilitates local training and development sessions as needed.
• Participates in the design and delivery of HR programs to ensure programs are aligned with business needs. Participates in project teams to design content and plan delivery.
• Identify organizational safety training needs & develop safety training programs.
• Ensure injured employees are directed to the correct Worker’s Compensation clinic or treating physician when appropriate.
• Lead HR projects as needed including those related to store closures, multi-site acquisitions, large scale employee onboarding, HR system implementations and policy updates.
• Position is field based and requires heavy travel within assigned territory and frequent visits to the corporate Support Center.  
• Travel up to 80%

JOB QUALIFICATIONS/ EDUCATION/ SPECIALIZED TRAINING:

• Bachelor’s degree in business, human resources, or related field is preferred.
• A minimum of 5-10 years’ experience in human resources, specifically in multi-unit environments, is required.
• A minimum of 5 years’ experience in HR or Operational leadership in the retail, c-store or quick service restaurant industries is also required.
• Prior experience leading other HR team members is strongly preferred.
• Strong business judgment and strategic orientation, particularly in linking HR with business strategies and goals, is required.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and federal and California respective employment laws is strongly preferred.
• Experience working in multi-state environments is also beneficial.
• Excellent communication (written and verbal) and facilitation skills.
• Must have the ability to work with all levels of employees.
• Experience with Microsoft products including Word, Excel and Powerpoint.
• Proven proficiency with HRIS is required. Specific experience with ADP payroll, benefits, recruitment and performance tools is beneficial.
• Excellent interpersonal and coaching skills.
• Demonstrated ability to independently solve problems and make decisions.
• Ability to travel more than 80% of the time is required.
• Proven infraction free driving record and insurability required.

United Pacific is an independent multi-billion dollar gasoline and convenience store retailer. Today, through its retail convenience locations, our network includes over 600 company-operated stores. Rocket has established itself as one of the largest independent owners, operators of gas stations and convenience stores in the Western United States. The Company offers motor fuels products under the 76, Conoco, Phillips, Shell, Chevron and United Oil brands and convenience items through the Rocket & Alta brand. The company employs over 4,000 associates and operates its retail businesses in California, Oregon, Washington, Colorado, Missouri, Wyoming, New Mexico, Nebraska and Illinois.