What are the responsibilities and job description for the POS Support Technician (Korean Bilingual) position at United Merchant Services?
Bluu Inc., founded in 2007, is a end-to-end POS hardware service provider for merchants nationwide.
Bluu Inc. is a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations, and has been the product of choice by many international franchise retailers.
Location: Farmers Branch, TX, Duluth, GA
Full Time
Job Description:
- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
- Prepare/stage POS hardware and software for deployment
- Maintain POS department equipment and tools
- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
- Monitor system performance and troubleshooting issues
- Provide documentation as required
Qualifications and Skills
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Bi-lingual in English & Korean preferred
- POS/PC support related experience preferred
- Able to work off-site occasionally
- CompTIA A Certification a big plus
- Business travel may be required
- Able to lift up to 50 lbs.
Benefits
- Medical, Dental, and Vision Insurance, 401K,
- Life Insurance
- Paid Sick and Vacation Time
- Gym Support
- Lunch Support
- Employee Assistance Program
- Employee Referral Program
Pay rate: $20/hr - $29/hr DOE
Salary : $20 - $29