What are the responsibilities and job description for the POS Support Technician (Korean Bilingual) position at United Merchant Services?
Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software, with its hardware installed across numerous locations and trusted by many international franchise retailers.
Location: Farmers Branch, TX, Full Time
Job Description:
- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
- Prepare/stage POS hardware and software for deployment
- Maintain POS department equipment and tools
- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
- Monitor system performance and troubleshooting issues
- Provide documentation as required
Qualifications and Skills
- Excellent communication skills
- Bi-lingual in English & Korean
- POS/PC support related experience preferred
- Able to work off-site occasionally
- Business travel may be required
- Flexible work hours, as well as Saturdays available
- CompTia A preferred
Benefits
- Group Health Insurance ( Medical, Vision, Dental)
- Employer paid Life Insurance
- Paid Sick and Vacation Days
- Gym Support
- Lunch Support
- 401K with company matching
Salary : $20 - $29