What are the responsibilities and job description for the IT HelpDesk Support position at United IT Solutions?
Job Details
Job Title: IT Helpdesk
Location: Charles town, WV
Key Responsibilities:
Technical Support:
- Respond to user inquiries via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions.
Incident Management:
- Record and track incidents and service requests using a ticketing system.
- Prioritize and escalate issues as necessary to ensure timely resolution.
- Follow up with users to ensure issue resolution and customer satisfaction.
Maintenance and Troubleshooting:
- Perform routine maintenance on computer systems and networks.
- Install, configure, and update software and hardware.
- Maintain and troubleshoot printers, scanners, and other peripheral devices.
Documentation:
- Create and maintain documentation of IT procedures, processes, and issue resolutions.
- Develop user guides and training materials.
User Training:
- Provide training and guidance to users on best practices and usage of IT systems and software.
- Conduct onboarding sessions for new employees on IT policies and tools.
Collaboration:
- Work closely with other IT team members to resolve complex issues.
- Assist in the implementation of IT projects and initiatives
Looking forward to work with you !!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $15 - $17
