Compliance Manager

Job Description

Job Title: Compliance Manager

Reports to: Chief Real Estate Officer (CREO)

Effective Date: 03/01/26

FLSA: Non-Exempt, 40 hours/week

Position Summary

The Compliance Manager is responsible for ensuring that all properties managed by United Housing Connections (UHC) operate in full compliance with applicable federal, state, and local regulations governing affordable and conventional housing. This role provides oversight, guidance, monitoring, and enforcement of compliance standards related to HUD programs, fair housing laws, local housing authorities, and internal organizational policies. The Compliance Manager serves as a subject-matter expert and strategic partner to property management staff, ownership, and regulatory agencies.

I. Essential Functions

1. Ensure full compliance with all applicable housing regulations, including but not limited to HUD, LIHTC (Section 42), Fair Housing Act, ADA, state housing finance agency rules, and local housing ordinances.

2. Monitor changes in federal, state, and local regulations and proactively update policies, procedures, and training accordingly.

3. Serve as the primary point of contact for regulatory agencies, auditors, and monitoring entities.

1. Work with the Real Estate Operations Manager (REOM) to establish a regular schedule of inspections of all UHC-owned properties with the goal of no less than one inspection per property per quarter. Complete a property inspection checklist, including pictures, noting items that need repair and tenant issues that need to be addressed or corrected. Follow-up will be required on issues noted until repairs are made or tenant issues and our behavior is rectified.

2. Under the assignment of the CREO, inspect recently vacated units to assess needed repairs, replacements, and resident charges.

3. Work with REOM to identify tenants that need information, supervision, and encouragement on how to care for, reside, and make the best use of their residency in our units to include housekeeping, following the established rules of occupancy, and opportunities to move forward.

4. Work with and support the efforts of CREO to monitor regulatory compliance and report on behalf of the organization with appropriate regulations such as HAP, HOME, HTF, NSP and other City, County, and State compliance requirements on request.

5. Work with the CREO to manage and resolve current/former resident issues through established company guidelines and practices on a timely basis.

6. Responsible for other asset management/tenant relations assignments as needed and directed by the CREO.

7. Work with CREO to pre-qualify prospective tenants for vacant properties including income verification, reference checks, and background checks. Assist with new lease and lease renewals packages for review and execution of the CREO.

8. Conduct lease reviews and move-in orientations, and rules/expectations discussions with new tenants and periodic updates with existing tenants.

9. In adherence to agency standards, maintains accurate, up-to-date records and provides statistical data as required.

10. Meets deadlines and completes assignments by the due dates as assigned.

11. Performs other duties as assigned.

II. Organizational Standards

a. Documentation

1. Documents relevant and required information and services provided in the identified service record (electronic or otherwise) assuring continuity of care as a tool for communication with team members.

2. Maintain and observe all HIPAA regulations that apply.

3. Provide timely, quality, and accurate documentation in accordance with program standards.

b. Safety/ Physical Environment

1. Participates as a team member to provide a safe environment. Utilizes infection control and other safety standards. Contributes to the cleanliness of the workplace.

2. Demonstrates safe practices in the workplace and maintains environmental wellness by reporting infection and on the job injuries promptly.

3. Utilizes effective positive engagement and conflict resolution skills.

4. Assesses emergency situations, notifies supervisor of actual or potential challenges, exercises judgment in stressful conditions and responds calmly and quickly. Displays teamwork during emergencies.

5. Use problem solving methods and critical thinking to continuously improve operations.

III. Organizational Values

a. Accountability

1. Models and practices principles in all activities including hope, empowerment, responsibility, mutuality, and self-determination.

2. Establish and maintain positive working relationships with others, both internally and externally, to achieve organization goals.

3. Acts as an agency representative and positive role model in all interactions, (stakeholders and those we serve) without judgment.

b. Commitment

1. Actively embodies UHC’s mission, vision, and values.

2. Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the program and organization.

3. Contributes and participates in continuous Quality Improvement initiatives.

4. Determine strategies to move the program and organization forward, set goals, create, and implement action plans, and evaluate the process and results.

c. Collaborative

1. Contributes to effective teamwork by combining skills and energies in a coordinated effort with supervisors, co-workers, participants, and outside agencies.

2. Accepts feedback and contributes in an open and receptive way, including active participation in meetings. Learn from directives, observations and applies personal accountability.

3. Utilizes effective communication tools and techniques to ensure verbal and written communications are thorough, timely and appropriate.

4. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

5. Positively influence others to achieve results that are in the best interest of the organization.

d. Leadership

1. Focus on needs: Anticipate, understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters.

2. Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

3. Provide a safe and compassionate environment with an emphasis on respect, diversity, and acceptance.

4. An ability to interact effectively within the context of cultural beliefs, behaviors, language and needs.

5. Develops and maintains accurate community resources for education, information, and referrals appropriate to participant needs.

6. Adheres to all agency policy, procedures, and practices.

Job Specifications

I. Education & Experience

a. Minimum education High School Diploma or Equivalent, Bachelor’s degree preferred.

b. Minimum of five (5) years’ progressive experience in the fields of project management, property management compliance, property maintenance, affordable housing, residential construction, and customer service.

II. Knowledge & Skills

a. Proficient in computer use, Microsoft Office including Word, Excel, and Outlook.

b. Business/Financial Calculator.

c. Effective use of Office Equipment.

d. Initiative-taking with attention to detail.

e. Excellent follow-up skills via email, text, writing, and phone.

f. Positive attitude, strong work ethic, dependable and initiative-taking.

g. Knowledge and comprehension of Fair Housing and federal, state, and local leasing laws and regulations.

h. Professional written and verbal communication skills.

i. Multi-task and be a team player.

j. Must have the ability to work with little direction maintaining confidentiality and professionalism.

III. License & Certifications

a. Completes and maintains all agency-required credentials, competencies, supervision, and training requirements.

b. Successful completion of background clearance.

c. CPM, CPO or property management certification

IV. Driving Requirements (if applicable):

a. Must possess a valid South Carolina driver’s license and be at least 21 years of age if driving a company vehicle or personal vehicle on agency business.

b. Proof of current valid auto insurance on file if using a personal vehicle on agency business.

c. Must meet and remain in compliance with all driver eligibility requirements.

Environmental Conditions, Physical Demands, and Equipment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disability to perform the essential job functions.

Employee is required to: walk and climb stairs; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; carry and lift; climb hills; bend, stoop or kneel; operate a computer keyboard; able to complete all forms in personal writing; make and receive telephone calls; use copier. The employee will be engaging with people experiencing various states of crisis, including people who are at-risk for or experiencing homelessness. Employees are expected to address each client with calm interaction, dignity and compassion.

United Housing Connections and The Upstate Continuum of Care are committed to non-discrimination and equal opportunity in employment.

Accountability and Review:

Three-month probationary period with a performance review, followed by annual evaluations.

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000