What are the responsibilities and job description for the Quality Improvement Coordinator position at United Health Services?
Position Overview
UHS is seeking a dedicated and detail-oriented Quality Improvement Coordinator to help enhance the care and services delivered to all UHSH customers. This role supports a variety of hospital quality committees and performance improvement initiatives, working closely with clinical and administrative teams to promote patient safety, efficiency, and service excellence. By engaging in collaborative problem‑solving and supporting ongoing quality efforts, the coordinator contributes to advancing organizational standards and outcomes.In addition, the Quality Improvement Coordinator will analyze, interpret, and report data in alignment with regulatory agency requirements and UHSH policies. Responsibilities include monitoring performance indicators, preparing clear and accurate reports, and assisting with the development and evaluation of improvement projects. This position plays a key role in guiding data‑driven decisions and fostering a strong culture of continuous quality improvement across the organization.
Primary Department, Division, or Unit:
UHS Quality Management
Primary Work Shift:
Day
Regular Scheduled Weekly Hours:
40
Compensation Range:
$30.58 - $45.86 per hour, depending on experience
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Job Responsibilities
- Coordinate Quality Assurance and Performance Improvement (QA/PI) activities with medical staff and licensed professionals across multiple hospital quality committees.
- Schedule quality committee meetings, develop and distribute meeting materials, record and maintain meeting minutes, and track follow‑up actions through action logs.
- Provide statistical analysis and reporting using UHSH clinical databases and vendor databases to support leaders and managers with assessment, trending, action planning, and performance monitoring.
- Collect, validate, and present quality data to support organizational performance improvement initiatives.
- Maintain quality assurance files for licensed employees and medical staff in accordance with regulatory and organizational requirements.
- Assist in gathering and preparing data for medical staff Ongoing Professional Practice Evaluation (OPPE).
- Support medical staff leadership with re‑credentialing by providing required data and summaries of quality and performance activities during the credentialing period.
- Assist departmental managers with interpreting employee QA file contents and related quality findings.
- Administer and manage access and reporting through the NYSDOH Health Commerce System.
Position Qualifications
Minimum Required:
- Associate degree
Preferred:
- Bachelor’s degree
- Registered Health Information Technician
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Why You’ll Love Working at UHS
At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24 hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000 online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.