What are the responsibilities and job description for the Medical Receptionist position at United Health Services?
Position Overview
United Health Services (UHS) is seeking a Medical Receptionist to manage front desk operations and ensure a smooth, professional experience for patients and visitors. In this vital role, you will schedule appointments, verify insurance, handle patient check-ins and check-outs, and provide administrative support to clinical staff.
Success in this role comes from strong communication, attention to detail, and the ability to multitask in a busy healthcare setting. Every interaction you have—whether answering a phone call or greeting a patient—helps set the tone for their care journey. Because at UHS, every connection matters.
Primary Department, Division, Or Unit
Primary Work Shift:
Day
Compensation Range
$17.05 - $22.17 per hour, depending on experience
You will be eligible for benefits if you are hired into a regular position with at least 24 scheduled weekly hours.
Job Responsibilities
Minimum Required:
At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24 hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000 online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.
United Health Services (UHS) is seeking a Medical Receptionist to manage front desk operations and ensure a smooth, professional experience for patients and visitors. In this vital role, you will schedule appointments, verify insurance, handle patient check-ins and check-outs, and provide administrative support to clinical staff.
Success in this role comes from strong communication, attention to detail, and the ability to multitask in a busy healthcare setting. Every interaction you have—whether answering a phone call or greeting a patient—helps set the tone for their care journey. Because at UHS, every connection matters.
Primary Department, Division, Or Unit
Primary Work Shift:
Day
Compensation Range
$17.05 - $22.17 per hour, depending on experience
You will be eligible for benefits if you are hired into a regular position with at least 24 scheduled weekly hours.
Job Responsibilities
- Greet patients, visitors, and staff warmly and professionally at every interaction, creating a welcoming and respectful environment.
- Deliver high-quality customer service via phone, electronic messaging, and in-person communication, addressing inquiries promptly and accurately.
- Perform patient registration, appointment scheduling, and insurance verification in accordance with UHS policies and procedures.
- Monitor patient wait times and collaborate with clinical and administrative staff to keep patients informed of any delays or changes.
- Respond to patient questions and requests for information while maintaining strict compliance with HIPAA and confidentiality regulations.
- Reconcile and balance the financial drawer daily, including end-of-day batch processing and reporting, ensuring accuracy in transactions.
- Review and resolve items on the financial work list by performing appropriate follow-up actions as directed by supervisors or policy.
- Track inventory of office and medical supplies, restocking and placing orders as needed to support uninterrupted front desk operations.
- Scan, label, and upload documents accurately into the EPIC electronic health record system in compliance with UHS documentation standards.
- Keep the front desk and work area clean, orderly, and well-organized throughout the day to promote a professional and efficient environment.
- Support and adhere to all regulatory and safety standards, including Joint Commission, NYS Department of Health, and infection control protocols.
- Actively participate in quality improvement initiatives and staff meetings to contribute to ongoing performance and service enhancements.
Minimum Required:
- High School Diploma or equivalent
- Previous medical, administrative and customer service experience
- Proficient PC skills
- Knowledge of Medical Terminology
At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24 hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000 online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.
