Community Health Worker (Medical Assistant or CHW)

Overview

We are recruiting for Medical Assistants or CHW's that are interested in joining our team as a Community Health Worker. 

Under the direct supervision of the Enhanced Care Management (ECM) Program Manager, the Community Health Worker (CHW)-ECM is a person with direct knowledge of the local community who functions as a “guide” and aids community members in “navigating” the health care system and accessing related social and financial services to improve health outcomes. The CHW, alongside a Lead Care Manager (LCM)-ECM, performs a variety of health promotion, clerical, and medical support services within the clinic setting and in the community. A primary function of the CHW-ECM is to outreach and enroll eligible members into United Health Centers of the San Joaquin Valley’s ECM Program and maintain communication between members, their families, physicians, and the health care and social system(s) to help facilitate the care of individuals.

NOTE - Travel is required for this position and Bi-lingual in English/Spanish is required for this position.

PERFORMANCE AREA 1

• Conducts outreach and enrollment activities as directed to engage members identified as being ECM eligible. Outreach activities may occur onsite and in the community per established field outreach protocols.
• Works with care team staff to identify potential members to outreach and enroll into the ECM program.  
• Performs, as needed, member scheduling, transportation scheduling/assistance, program eligibility screening, broken appointment follow-ups, etc.
• Utilizes language and cultural awareness skills to outreach to members and community and present the ECM Program in an acceptable manner.
• Able to balance priorities and maintain outreach and enrollment goals.
• Offers services where ECM enrolled members live, seek care, or find most easily accessible and within health plan guidelines.
• Connects with ECM eligible members via texting campaigns, letters, phone, or in-person to facilitate enrollment into ECM.
• Accompanies ECM enrolled members to office visits, as needed and according to health plan guidelines.
• Utilizes EHR and other electronic tracking systems to coordinate services and input data for reporting.
• Attends required ECM trainings and meetings.
• Assists with the required ECM reports, data entry, and other internal reports.
• Responsible for coordinating with individuals and/or entities to screen for program eligibility and ensure a seamless experience for members and non-duplication of services.
• Use motivational interviewing, self-management support, trauma-informed care, and harm-reduction approaches.Other duties as assigned.

Qualifications

QUALIFICATION REQUIREMENTS:

• Medical Assistant certificate (Certified or Registered Medical Assistants preferred) OR Community Health Worker (CHW) experience.
• AND at least 1 year of previous experience in a health care setting providing evidence-based health education and training to patients to avoid illness, injury or lessen its effects, preferred. 
• High school Diploma or GED required.

SKILLS: 

• Bilingual (English/Spanish) required.
• Able to quickly build and maintain rapport with staff of differing backgrounds; team player
• Customer-service oriented
• Strong computer skills (knowledge of MS Office products and familiarity with medical management software).
• Excel Skills
• Report Knowledge
• Positive professional insight
• Strong writing and verbal skills
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgmentil
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $23.10 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!

Salary : $23