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Airport General Manager

United Ground Express
State College, PA Full Time
POSTED ON 4/19/2022 CLOSED ON 4/22/2022

What are the responsibilities and job description for the Airport General Manager position at United Ground Express?

Airport General Manager - State College, PA (SCE)

SCE00000021


General Manager

United Ground Express (UGE), a subsidiary of United Airlines, Inc., supports airline customers and flights at many airports across the United States. The services we provide include customer check-in, baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.

A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.

And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.


Overview
    As a General Manager, your station will be an important part of our customers’ travel experience. You’ll lead your stations’ day-to-day operational, service, financial and team performance. Most importantly, you’ll create a great place to work for your team and a welcoming environment for our customers.
    Airport General Manager - State College, PA - University Park Airport

    Responsibilities:

    Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
    Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
    Sets a positive example for station team to ensure excellent customer service
    Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
    Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
    Demonstrates a calm demeanor during periods of high volume or irregular operations
    Provides coaching and direction to the station team to achieve operational goals
    Manages the station budget, staffing forecasts and resource requirements
    Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
    Responsible for compliance with Station controls and Internal Audit standards
    Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
    Manage vendor service contracts as required


Education
    College Degree or equivalent work experience required
    College degree in business or a closely related field may substitute for the required experience
Knowledge/Skills

Required
    Ability to manage airport operations independently
    Ability to work in a dynamic, fast paced operational environment
    Analytical thinking, goal-directed leadership and service-oriented performance
    Strong communication and interpersonal skills
    Strong problem solving skills and drive for excellence
    Organization and planning skills
    Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
    Strong leadership skills, with the ability to motivate and coach others
    Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Experience
    Previous service or operational experience required
    Previous supervisory experience required

UGE Airport Management & Administrative
United States-PA-SCE - State College - University Park Airport
United Ground Express
Full-time

Oct 22, 2021, 9:56:19 AM

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