What are the responsibilities and job description for the Program Manager position at United Grinding North America, Inc.?
Overview
Lead high-impact, highly engineer projects for High Precision Grinding Machine sales that shape customer outcomes—coach a talented team of Project Engineers, orchestrate engineering/manufacturing/supply chain/sales/service, and serve as the trusted point of escalation. Own schedules, budgets, and KPI-driven results while standardizing modern PM tools and growing your influence across the business, with only occasional travel.
Responsibilities
Description of Job Duties and Responsibilities:
- Lead customer programs consisting of multiple engineered-to-order equipment projects.
- Manage and guide a team of Project Engineers, providing oversight, coaching, and support to ensure consistent execution.
- Coordinate cross-functional collaboration between engineering, manufacturing, supply chain, sales, and service teams.
- Drive alignment of individual projects with overall program goals and customer expectations.
- Serve as the main point of contact for escalations, ensuring customer satisfaction and timely issue resolution.
- Develop and manage detailed program schedules, budgets, and resource plans.
- Track program performance using customer-focused KPIs (e.g., delivery lead time, quality metrics, customer feedback).
- Promote standardized project management tools, methodologies, and reporting across teams.
- Champion the customer perspective, ensuring project decisions are aligned with long-term customer value.
- Identify risks and dependencies across projects and lead mitigation planning.
Qualifications
Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):
- Bachelor’s degree in Engineering, Operations, or Business.
- 5 years of experience managing complex programs in industrial equipment, machinery, or manufacturing.
- Demonstrated experience leading technical project teams, especially Project Engineers or Project Managers.
- Experience with project management tools (e.g., MS Project, Smartsheet, Jira).
- Familiarity with ERP/CRM systems (e.g., SAP, Salesforce).
Preferred Qualifications (Certificates, Training, Licenses, and Experience):
- PMP certification
- Advanced knowledge of CNC grinding machine components, repair and assembly, wiring, sheet metal working, machine plumbing apparatus, power tools, lathes, welding equipment and drill press operation
Other (Supervisory Responsibilities, Physical Demands, Travel):
- Occasional overnight air or car travel required to customer sites
- The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds
Core Competencies:
- Leadership
- Communication Proficiency
- Stress Management/Composure
- Customer/Client Focus
- Problem Solving/Analysis
- Decision Making
United Grinding North America, Inc. is a committed Equal Opportunity Employer EEO-M/F/Disabled/Vets