What are the responsibilities and job description for the Customer Advocate II position at UNITED GRINDING North America?
Alternate Title: Spare Parts Specialist
Description of Job Duties and Responsibilities:
- Receives calls and emails from customers and internal employees to provide answers to inquiries revolving around order status, product information, account status, pricing, product or service
- Utilizing SAP; routes shipping invoices and controlled documents and maintains records for insurance purposes
- Filing, typing, and performing standard transactions using the current UGA business system
- Communicate with European sister-company representatives, brokerage vendors, customs and internal UGA staff
- Provides vacation relief for other Spare Parts team members
Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):
- High school diploma or GED and 2-3 years position related experience
- Position requires basic to intermediate typing and computer skills (Microsoft Office, data processing)
- Experience working in customer relations utilizing professional written and verbal communications
- Position requires basic to intermediate math and problem solving skills
- Ability to work in a fast paced, team environment
- Requires ability to follow standard written and verbal instructions such as bills of materials and shipping documents, or equivalent
- Basic knowledge of inventory management techniques
- Ability to read drawings and prints
Preferred Qualifications (Certificates, Training, Licenses, and Experience):
- Knowledge of customs and international shipping procedures and regulations
- Customer relations and customer interaction experience
- Previous experience with UGA business system or equivalent for basic process transactions
- Bi-Lingual (English/German and/or English/Spanish preferred)
Other (Supervisory Responsibilities, Physical Demands, Travel):
- Ability to work effectively in a noisy environment
- Ability to multi-task and maintain an organized work station
- May be exposed to dust and moving machine parts
- There are no supervisory responsibilities with this position
Core Competencies:
- Job Knowledge
- Initiative
- Decision Making
- Problem Solving
- Adaptability
- Time Management and Productivity
- Quality
- Communication
- Customer Service
- Results Driven
United Grinding North America, Inc. is a committed Equal Opportunity Employer EEO-M/F/Disabled/Vets