What are the responsibilities and job description for the IT Technical Writer position at United Global Technologies?
This implementation assistance would include, but is not limited to:
• Status reporting of operational support tasks and related work efforts.
• Identifying metrics and key performance indicators (kpis) of processes and their output.
• Create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures,
Desk manuals and procedural guidelines.
• Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitor and support deadlines, milestones and activities
• Apply change, risk and resource management
• Document all meetings attended, directives, and significant phone conversations.
• Develop and deliver professional technical program updates to leadership and supporting staff.
• Communicates with it leadership, business leadership and IT business consultants to communicate program strategy, direction and changes.
• Responsible for tracking key project milestones and recommending adjustments to project managers
• Must possess extensive knowledge and expertise in the use of Microsoft Office tools.
Interview Process: 1 round, Virtual/Online
Duration of the Contract: 12 months
Possibility for Extension: Yes
Work Location: Remote - Onsite during projects or at regular monthly/ quarterly intervals.
Candidate Location: Candidate MUST be able to commute to the Columbia office as needed. (Resources must be local to South Carolina ONLY).
Required Skills:
- Bachelor's Degree or an Associate's Degree with 2 years of Business Analysis experience.
- Technical Writing Experience
- Ability to create effective and clear process flows/similar diagrams in PowerPoint or Visio
Preferred Skills:
- Simultaneously manage multiple reporting requirements.
- Schedule management and planning skills.
- Experience supporting regulatory compliance projects.
- Experience with technical SOP documentation and graphic creation in Visio
- 5 years of experience in Technical Writing