Club Manager

Club Manager

THE PLANET FITNESS MISSION

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

ORGANIZATION OVERVIEW

Title: Club Manager

Reports To: District Manager

Key Relationships: Salary Exempt

THE OPPORTUNITY

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!

United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like 

an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver 

consistently and over the top results! A role with United FP is an opportunity to be a part of something 

special. If you would love working for a rapidly, growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You'll Be Doing

We are looking for a motivated individual to join our team as a Club Manager and grow into a greater 

opportunity with United FP. The Club Manager will be responsible for oversight of club operations, 

guaranteeing an exceptional member experience and ensuring financially stability of the club. This position

plays a critical role in managing our teammates to maintain a high-energy environment in the Judgement Free Zone. We want to give you the tools to succeed and work for a company that thrives in a competitive

environment and lives its Core Values. What are our Core Values, you might ask? They are: We Win Together|Be Better Every Day| Be Kind & Respectful| Do the Right Thing| and Everyone Matters

• Grow, develop, and build a winning team by utilizing best practices in hiring, training, coaching and

performance management.

• Utilize training tools, such as Planet Fitness University to enhance the team’s capability for essential

learning.

• Lead by example and inspire teammates to deliver 1% service to build Raving Fans and operational

excellence.

• Develop a plan to drive EFT and membership growth through maximizing KPI’s in your club. This must

include meeting assigned goals for BCM, club tours, employee retention, member engagement as well as

regional inspection each month.

• Provide timely, professional, and solution-oriented responses to member service submissions in Listen

360.

• Ensure proper opening and closing procedures for your club.

• Achieve optimal results by maintaining operational and cleanliness standards.

• Develop your assistant manager, as assigned, into a future leader. Provide on the job training to develop

management skills such as delegation, accountability, and performance management.

Club Manager

• Create an effective schedule to meet targeted labor hours as determined by the labor reporting tool

and with a consistent balance of support from management and teammates.

• Be accountable for your team’s knowledge of critical information, such as marketing promotions,

corporate initiatives, or new and updated policies .

• Ensure all teammates participate in company provided Respectful Workplace Training and AED/CPR

Certification within 60 days of hire.

Note: This job description is just the beginning of how you can contribute to the growth of our business. We look forward to the journey ahead and how duties, responsibilities, and

activities may change as we learn and grow.

What You'll Bring to the Table:

• Must be a minimum of 18 years of age.

• High School Diploma/GED equivalent.

• Excellent Customer Service skills with a high degree of member care.

• Previous experience leading teams in the retail or fitness environment.

• Self-starter, motivated and enthusiastic about creating the best experience for members.

• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Physical Demand

• Must be able to occasionally lift, push, or pull at least 50 lbs.

• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or

crouch.

About United FP

United FP ("UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. 

United FP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 

million members across 181 clubs. UFP is diversely positioned across 14 states – Arizona (40 clubs) and 

Texas (26 clubs) represent its two largest markets – and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee 

platforms and has grown through consistent organic site development and four additional tuck-in 

acquisitions. United FP is headquartered in Austin, Texas. 

United FP is owned by American Securities, a leading U.S. private equity firm that invests in market leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai. 

About Planet Fitness

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and 

operators of fitness centers in the United States by number of members and locations. As of December 31, 

2021, Planet Fitness had 15.2 million members and over 2,000 locations system wide. The Company's

mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.