Mobile & Pantry Operations Coordinator

Description

Our Mission and Values:

We are passionate about our Mission of Uniting Communities to Alleviate Hunger. You are most likely to find success at United Food Bank if you are motivated to embrace our values:

We are Uniters – working together as one united team.

We are Cultivators – with a growth mindset and willing to try new things.

We are Optimists – with a positive attitude and a commitment to move our mission forward.

Position Summary:

The Mobile & Pantry Operations Coordinator ensures the efficient and safe operation of all mobile food distributions and on-site Neighbor’s Pantry services. This position will coordinate logistics, staffing, and resources to support food access for individuals and families across United Food Bank’s service area. The role will balance both strategic planning and hands-on execution, while supporting mobile distributions, pantry site management, and community engagement efforts. Travel across the service area (40%) and occasional overnight work (20%) is required.

Essential Duties and Responsibilities: include, but are not limited to, the following:

• Plan, coordinate, and oversee mobile and on-site pantry distributions to ensure safe, equitable, and efficient food access.
• Build and maintain strong relationships with mobile distribution sites, city/town officials, and community partners to ensure successful events.
• Conduct regular assessments of the service area to identify high-need communities and determine where operational resources will have the greatest impact. Track and analyze distribution and community data to inform decision-making.
• Implement and support United Food Bank's Graduation Framework, helping to ensure communities and agency partners move toward sustainable food access.
• Collaborate with the Operations & Transportation team to maintain scheduling and equipment allocation for all distribution events.
• Collaborate with the Philanthropy & Marketing team to promote distributions.
• Conduct regular assessments of pantry and mobile site needs, including inventory, staffing, traffic flow, and community accessibility.
• Coordinate volunteers and staff during distributions, ensuring adherence to safety and food handling protocols.
• Maintain accurate distribution records, including household counts, product types, and service data for reporting purposes.
• Implement and monitor best practices for warehouse-to-community logistics, including vehicle routing and product staging.
• Support emergency food response initiatives in coordination with community partners and local agencies.
• Participate in cross-departmental initiatives, including SNAP outreach, agency support, and special projects.
• Maintain compliance with Feeding America, DES, and United Food Bank policies regarding food safety, reporting, and equitable distribution practices.

Requirements

Qualifications:

• Passion for alleviating hunger and community service.
• Commitment to the organization’s mission and values.
• Associate’s degree (A.A.) or equivalent combination of education and experience in logistics, operations, supply chain, or nonprofit management.
• Strong organizational and time management skills, including the ability to prioritize multiple projects simultaneously.
• Experience coordinating staff or volunteers in a fast-paced environment.
• Excellent interpersonal and communication skills to interact effectively with diverse populations.
• Ability to problem-solve and adapt to operational challenges with creativity and efficiency.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort learning new database systems.
• Ability to travel frequently throughout the service area and lift up to 30 pounds regularly (see below in Physical Demands section)

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is required to stand, walk, and reach with hands and arms on a daily basis.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• The employee must lift and/or move up to 50 pounds regularly.
• Ability to sit at a computer for extended periods and perform repetitive motions with a mouse and keyboard.
• Travel across the service area (40%) and occasional overnight work (20%) is required for mobile or off-site events.

In instances of a federal, state, or locally declared emergency, United Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.