Junior Credit Solutions Specialist

GENERAL PURPOSE: The primary purpose of this position is to assist United Financial Credit Union in abiding by the company’s employee WOW initiative to uphold and adhere to the Mission Statement, Vision Statement, DEI Statement, and Core Values. The mission of innovative, friendly, and quality service, United Financial Credit Union will provide long-term financial stability to our credit union, our members, and their families. Employees should strive to help our credit union achieve the strategic goals set by the Board of Directors.

PURPOSE:

The Credit Solution Team minimizes losses and builds relationships with new and existing members that are experiencing financial hardships; short or long term. The Credit Solution Team will make certain to maintain professionalism while balancing the goodwill of members with the overall business interests of the credit union.

The Team will use collection laws, policies, and procedures to find solutions to delinquent loans and share accounts.

QUALIFICATIONS: Strong leadership and coaching abilities. Clear and concise communication skills. Ability to relate to members effectively. Strong computer skills and a high level of professionalism are needed for this position. Previous related experience and knowledge of collection procedures are desirable. High school diploma or GED required. Advanced education is desired.

DUTIES & RESPONSIBILITIES:

• Monitor payments for late and/or delinquency status. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone, email, text, and/or letter. Ensure professional interface with members.
• Contact high balance and/or delinquent members by telephone, email, text and mail to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
• Notify co-signers regarding the status of delinquent accounts.
• Update files and system accounts via the credit union’s delinquent loan recovery system.
• Skip trace accounts according to established practices and maintain accurate data for repossessions, bankruptcy files, charge-off list, etc.
• Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.
• Assist members with delinquent real-estate loans to resolve delinquency.
• Make suggestions on when loan collateral should be repossessed and serve as liaison with agencies in handling repossession of collateral.

• Assist in the collections of negative balance accounts due to NSF’s, FRB’s, and other monies due to the credit union.
• Perform other related duties as assigned.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

·   Normal office environment where there is little discomfort or exposure to hazards due to temperature, dust, noise etc.

·   While performing the duties of this job, the employee is regularly required to walk; use hands and fingers, reach with hands and arms.

·   The employee consistently is required to stand and sit, view computer screen, talk and hear, and lift/move up to 25 pounds.

·   Ability to work overtime, attend meetings, seminars and travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.