What are the responsibilities and job description for the Customer Experience Representative position at United Fiber?
United Fiber in Excelsior Springs, MO is looking to hire a full-time Customer Care Representative.
This customer service position earns a competitive wage of $22.25/hour. We provide fantastic benefits, including health, dental, vision, life insurance, long-term disability, short-term disability, employee assistance program, parental leave, same day pay, and tuition reimbursement. We also offer a 401(k) match and pension program after the first year of employment. Recruitment and retention bonuses are also offered. If this sounds like the right opportunity for you, apply today!
ABOUT UNITED FIBER
A subsidiary of United Electric Cooperative Inc, United Fiber is the premier fiber broadband provider in Northwest Missouri. We provide TV, phone, and high-speed internet to over 45,000 subscribers and our mission statement is to "enhance the rural way of life through United". Keeping our customers and communities connected is something we take pride in!
We have a team of skilled employees who consistently strive to provide a top-quality customer experience. United offers a great benefits package, plenty of opportunities for growth and advancement, and an uplifting work environment in which all of our employees can thrive!
A DAY IN THE LIFE OF A CUSTOMER EXPERIENCE REPRESENTATIVE
As a Customer Experience Representative, you work on the front line of customer service. You are the primary phone contact for sales, provision of services, problem resolution, payment arrangements, billing inquiries, general inquiries, and account maintenance. You will assist our customers with any questions or issues they have with our products or services. As you take phone calls and respond to inquiries, you attentively listen to our clients and isolate the problems you can address. Because you are knowledgeable about field services and network operations, you are able to troubleshoot effectively and efficiently.
You also schedule installations for new accounts as well as offer new services for current accounts. Customer satisfaction is your top priority, so you are proactive about anticipating current and potential needs. You are motivated to develop your own skills, which you achieve by attending regular team meetings and training. You feel great about helping our ISP company provide exceptional customer service for our customers! Are you an exceptional problem-solver? Would you like to work for a company that will value your contributions? If so, please read on!
QUALIFICATIONS FOR A CUSTOMER EXPERIENCE REPRESENTATIVE
- High school diploma or equivalent
- 1 year or more of customer service experience
- Thorough knowledge of first-aid and CPR
- Valid driver's license
- Ability to stand, walk, kneel, crouch, or sit for prolonged periods of time as well as the ability to lift and carry up to 20 pounds
A bachelor's degree and two or more years of experience are preferred but not required. Proficiency with Microsoft Office is a plus. Can you integrate business and industry knowledge into your job? Are you able to build working relationships characterized by a high level of acceptance, cooperation, and mutual respect? Do you flourish with both independent and collaborative work? If yes, you might just be perfect for this phone position!
WORK SCHEDULE
This full-time position works Monday through Friday from 8:30 a.m. to 5:00 p.m. There is an additional rotating Saturday once every 5 - 6 weeks from 8:00 a.m. to 4:30 p.m. Overtime and holiday shifts may be required.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Salary : $22