Program Assistant

*POSITION OVERVIEW*

The Provider Wellness pr

ram assis

• t prov
• s clerical and p
• ning support to the Provide
• ellness initiativ
• a supplemental Me
• aid benefit for home-base
• aycare providers
• unded by the New York
• te Department
• Health and ex
• sively operate
• y the United Federation of Teachers
• New York City.
• e program assistant r
• ires the ability

to multit

• , a famil
• ity with basi

fice proced

• s, and strong interpersonal skills.
• RESPONSIBILITIES* •Inbound/Outbound Cal

•Respon

• and/or forwards em

s. •Inform providers of

ew products, services and policies. •Guide providers through troubleshooting, navigating the site and/or using the products or services. •Engaging in active listening with providers, confirming or clarifying information and diffusing angry clients, as needed. •Building lasting relationships with providers based on trust and reliability. •Schedules appointments and meetings for staff. •Understanding and striving to meet or exceed metrics while providing excellent consistent customer service. •Collaborates with other departments to improve customer service. •Support Chapter Chair – Family Child Care Providers in putting on in-person special events •Occasional flexible hours (outside standard work hours) and/or overtime required •Adhering to all company policies and procedures. *REQUIRED KNOWLEDGE, SKILLS, & ABILITIES* •Demonstrates excellent interpersonal skills. • Exhibits ability to multitask on a regular basis. • Pays close attention to detail. • Is proficient in the use of Microsoft programs such as Word, Excel, and Power Point. • Demonstrates familiarity with basic office equipment such as fax machines and intercom systems. • Exhibits friendly and professional demeanor. • Works well with a range of different individuals. • Possesses excellent phone etiquette. • Demonstrates knowledge of proper compositional practices to aid in writing and proofreading. • Is capable of multitasking efficiently on a regular basis. • Exhibits strong organizational skills. • Communicates clearly, politely, and effectively. • Demonstrates ability to think creatively to assist in special event planning and marketing. • Is capable of leaving the office to run errands throughout the day. • Demonstrates excellent time-management skills. *EDUCATION AND EXPERIENCE* • High school diploma or GED is required. • An Associate’s Degree in Business or a related field is preferred. Job Type: Full-time Pay: $50,000.00 per year Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Professional development assistance * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * Day shift * Evening shift Experience: * Microsoft Excel: 1 year (Preferred) * Microsoft Powerpoint: 1 year (Preferred) Language: * Spanish (Required) Work Location: In person

Salary : $50,000