IT Service Desk Intern

Provide clerical and administrative support to the assigned department manager.

• Maintain knowledge and ensure the protection of policies, practices, and requirements.
• Assist in preparing project reports, progress summaries, spreadsheets, general letters, and other written material.
• Maintain high degree of quality control and validation of the completed work.
• Participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization.
• Participate in various phases of a planned training.
• Attend and participate in staff meetings and trainings/workshops which provide for an increasing awareness of general knowledge of programs and current practices.
• Uses acquired knowledge and skills to carry out and complete project activities.
• Attend staff meetings and serve on project teams as required.
• Coordinate all paperwork according to procedures.
• Answer and route telephone calls, take messages, and arrange travel for manager or appropriate personnel.
• Perform other duties as assigned.
• Customer service focus, extroverted personality that will have a positive impact on our customers.
• Strong communication and organizational skills.
• Good attitude. Ability to get along with various personalities.
• Advanced ability to operate standard office equipment and a personal computer.
• Highly proficient with Microsoft, Word, Power Point, Excel.
  
  
  

Education/Experience

High school diploma or GED supplemented by secretarial and computer courses.

College preferred.

Physical Activities & Requirements

Standard Office Criteria

Working Conditions

Standard Office Criteria

Office hours are 800am to 500pm Monday through Friday (somewhat flexible). Overtime as needed.