Office Coordinator HME

The Office Coordinator HME (“Home Medical Equipment”) serves as the administrative hub of an assigned branch location , ensuring the efficient operation of the office . This role ensures seamless communication and accurate documentation flow between Nurse Navigator HME , S ervice T echnician HME , and Branch Manager HME personnel . The ideal candidate is highly organized, detail-oriented, and deeply familiar with medical documentation requirements, ensuring that compliance is maintained and patient equipment needs are met efficiently . This position typically reports to the Branch Manager HME or Nurse Navigator HME at a certain location.

Responsibilities

• Nurse Navigator HME Support:
• Under Nurse Navigator HME guidance – r eceive, review, and organize incoming documentation for patients .
• Service Technician HME Support :
• Prepare delivery tickets, setup instructions, and patient compliance paperwork for S ervice T echnician HME .
• Update tracking systems to reflect delivery schedules, equipment pickups, and maintenance requests.
• Ensure Service Technician HME return completed, signed delivery documentation to the office.
• Billing Support:
• Review all completed order files for documentation accuracy and completion before billing.
• Assist in resolving basic billing denials or front-end documentation errors that delay claim submission.
• General Administration:
• Interacts with patients to address inquiries, concerns and complaints
• Interacts with clinicians to support service delivery and route complex inquiries to the appropriate personnel .
• Maintain secure, HIPAA-compliant electronic and physical patient records .
  
  

Qualifications

• Experience: Minimum of 2 years of experience in a medical office, healthcare administration, or durable medical equipment (“ DME ”) environment.
• Knowledge: Familiarity with medical terminology, ICD-10 coding basics , DME documentation standards.
• Skills: P roficiency to learn DME software and use standard spreadsheet software . Excellent data entry speed and accuracy.
• Attributes: Exceptional organizational skills and the ability to multitask in a fast-paced environment.
  
  

Pay Range

USD $18.00 - USD $22.00 /Hr.