Inventory & Customer Service Specialist

Inventory & Customer Service Specialist                                                

Who We Are

United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York.

Position Summary

We are seeking a reliable, customer-focused team member to support our fast-paced, hands-on environment. This role combines the precision of warehouse work with the relationship-building of customer service. You’ll assist customers in person, process orders, manage inventory, and ensure materials are accurately picked, packed, and stocked. As you’ll often work independently, strong time management and self-motivation are key. The ideal candidate is detail-oriented, communicates clearly, and takes pride in creating a positive experience for both internal and external customers.

Position Responsibilities

• Provide insightful, accurate, detailed information to our customers questions or problems.
• Efficiently collect requested material from the shelves, ensuring it correctly aligns with the customer’s application and order. 
• Receives incoming materials, checking packing slips against actual merchandise received. Inspects materials for obvious defects, solving related problems and notifies supervisor as necessary.  
• Stock shelves and ensuring materials are in their designated area. 
• Pulls materials from warehouse shelves to fill current orders. Identify correct quantity and customer specifications. 
• Utilize RF guns for picking and packing. 
• Packs and ships materials in designated cartons per customer order and department procedures.  
• Assists with loading and unloading trucks. 
• Check email and trackers daily for time sensitive company information. 
• Posts purchase orders via RF and other related data into the computer system. 
• Completing two full Cycle Counts per year to maintain an accurate inventory of items and locations.
• Involves maintaining a clean, organized area
• Work closely with all internal departments, combining individual efforts to better serve the customer.  
• Performs other duties as obvious or assigned. 

This is a Safety Sensitive Position

• Will be required to operate powered industrial trucks.
• Must be able to lift 50 lbs. several times a day, bend, and twist. 
• Adhere to all United Electric health, safety, and environmental policies.   
• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk.  Your personal safety is your responsibility.
• Complete an accident/Incident report for any safety and/or health infractions that occur or witnessed.

Commitment to Safety

• Adhere to all United Electric health, safety, and environmental policies.    
• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk.  Your personal safety is your responsibility. 
• Complete an accident/Incident report for any safety and/or health infractions that occurs or are witnessed. 
• Support all United Electric health, safety, and environmental policies for all employees within your branch. 

Qualifications

• Must be able to work Monday through Friday, 6am-3pm
• Minimum High School Diploma
• Organized with strong time management skills.  
• Self-motivated and self-starter.  
• Strong attention to detail needed
• Adapt to changing conditions and solve issues immediately
• Ability to learn our ERP system 

Compensation & Benefits

• Health, Dental, and Vision Insurance 
• Disability Insurance and Life Insurance 
• 401(K) and Stock Ownership 
• Paid Vacation and holidays 
• Educational Benefits 
• Wellness Programs 
• Work/Life Balance 
• Eligible for Bonus

We are an equal employment opportunity employer.