Associate Vice President of Resolutions (Claims) Comprehensive Group

The Associate Vice President, Resolutions Comprehensive Group (CG), leads one of the Company's two national claims teams which handles higher-frequency, lower-severity claims. The AVP is responsible for maintaining a high-performing team of analysts, with a particular emphasis on the training, coaching, and development structure necessary to strengthen analysts' judgment, claims-handling skills, efficiency, and outcomes.  

The AVP also serves as a business leader within Resolutions and across the Company. Success in this role requires a leader who measures their effectiveness not only by the results of the claims they oversee, but by the growth and effectiveness of the people they lead and their contribution to the broader organization. The AVP partners closely with the Associate Vice Presidents for the Resolutions Specialty and Operations & Litigation Management groups to implement Department-wide policies and procedures to improve resolution management processes. 

RESPONSIBILTIES:

Management and Supervisory Responsibilities 

• Maintain a high-performing team of analysts, including Team Leaders, with a particular emphasis on the training, coaching, and development structure necessary to strengthen analysts' judgment, claims-handling skills, efficiency, and outcomes.
• Identify and develop talent to ensure succession planning.
• Develop department metrics and analytics in coordination with the AVP for Resolutions Specialty Group and Operations & Litigation Management.
• Develop and implement training on claims handling and legal bill review for Comprehensive Group analysts and counsel.
• Assist in the identification and vetting of new defense counsel.
• Participate as needed in member and broker meetings and industry conferences.
• Provide Department insight into accounts to assist in the business development and underwriting process.
• Manage, conduct and complete on a timely basis, performance appraisal process for direct reports.
• Actively work with UE VP and GC for Resolutions Management to develop group and Department-wide strategies for claims management.
• Lead Department and Company business projects and objectives.
• Serve on The UE Council which is the leadership team that functions at the AVP level.
• This position requires adherence to United Educators' cybersecurity policies and industry best practices to protect company and member data. Employees must incorporate security-conscious practices appropriate to their role into daily work and complete required security training. 

Professional Development 

• Attend relevant education and insurance conferences.
• Participate in workshops and seminars including preparation of materials and presentations, particularly in the areas of claims management.
• Seek opportunities to write professional articles.
• Have strong understanding of Company business outside of Department 

REQUIREMENTS:

• Typically requires ten or more years of liability claims experience, particularly in employment, bodily injury, and/or education space.  Law degree or MBA preferred but not required
• Demonstrated leadership experience with an emphasis on training and people development
• Experience using data analysis and claims auditing techniques to identify and proactively address emerging trends
• Ability to understand the education environment and incorporate that knowledge in developing claims management and litigation strategies  
• Strong collaboration, communication, and organizational judgment, including the ability to work effectively with peers, other departments, and senior leaders
• Excellent communication and presentation skills
• Understanding of change management and the demonstrated ability to lead in an atmosphere of constant change