What are the responsibilities and job description for the Associate Director of Quality - IDD Services position at United Counseling Service?
Position Title: Associate Director of Quality - IDD Services
Job Location: Bennington, VT
Education Level High School
Salary Range: $65000.00 - $69992.00 Salary/year
Job Shift: Day
Job Category: Non-Credentialed Position
Description:
Why join UCS?
Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County.
As a proud affiliate of Vermont Care Partners—a statewide network of 16 non-profit community-based agencies—we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community.
UCS Offers Generous Benefits
- Competitive pay
- Generous paid time off
- Medical, dental, and vision insurance
- Retirement plan with employer match
- Employer paid life insurance
- Employer paid short term and long-term disability insurance
- Employee Assistance Program
- Career development opportunities
- Free clinical supervision towards licensure
- Loan repayment and tuition assistance program
- Award winning worksite wellness program
- An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
- Rewarding experience making a difference in the community.
We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
Qualifications:
The Associate Director of Quality for IDD Services is a key leadership role responsible for overseeing and driving the quality management and improvement initiatives within the IDD Services Division. This position ensures that all services provided meet the highest standards of quality, safety, and compliance with regulatory requirements. The Associate Director of Quality for IDD Services will work closely with senior leadership, program managers, and staff to implement effective quality assurance and performance improvement programs that enhance client outcomes and support the agency’s strategic goals. The Associate Director of Quality for IDD Services fosters a culture of quality, continuous learning and improvement among staff.
Key Responsibilities
- Develop, implement, and monitor a comprehensive quality management program that aligns with the organization’s mission and strategic objectives.
- Lead quality improvement initiatives aimed at enhancing service delivery, client satisfaction, and overall program performance.
- In coordination with the IDD Clinical Director, establishes and monitor key performance indicators (KPIs) and benchmarks to evaluate the effectiveness of services and identify areas for improvement.
- Ensures compliance with all federal, state, and local regulations, as well as designation standards relevant to IDD services.
- In coordination with the Director of Operations, oversees internal and external audits and inspections, prepares for the program’s designation processes, and ensures timely and accurate reporting as required by the Department of Aging and Independent Living.
- Develop and maintain policies and procedures that promote best practices in service delivery and quality assurance.
- Oversees the accurate and timely documentation of client records within the Electronic Health Record (EHR) system, ensuring compliance with organizational standards and regulatory requirements.
- Regularly reviews and audits client records in the EHR to ensure completeness, accuracy, and adherence to best practices in documentation.
- Collect, analyze, and report on data as required by the Department of Aging and Independent Living and the agency related to service quality, client outcomes, and operational performance.
- Utilize data to identify trends, risks, and opportunities for improvement, and make data-driven recommendations to senior leadership.
- Prepare and present regularly quality reports to agency leadership, Board of Directors, and other stakeholders.
- Provides leadership and guidance to staff on quality improvement practices, compliance requirements, and effective use of the EHR system.
- In coordination with the IDD Training Committee, the Compliance Officer, and the Director of Operations, develops trainings focused on quality assurance, risk management, regulatory compliance and EHR documentation standards.
- Identify potential risks to service quality and client safety. In coordination with the Director of Operations, IDD Clinical Director, and Director of IDD Services, develops strategies to mitigate these risks.
- Leads investigations to incidents, complaints, and grievances, ensuring appropriate corrective actions are taken.
- Maintains a risk register for the IDD Division and regularly reviews and updates the IDD Division Risk Management Plan.
- Collaborates with program directors, managers, and staff to integrate quality improvement efforts across the programs in the IDD Division.
- Serves as a member of the agency’s leadership team, contributing to the overall strategic direction of the agency.
- Is a member of the agency’s Quality, Compliance, and Health and Safety Committees (Quality Council, Health and Safety, IRRC, etc.).
REQUIRED QUALIFICATIONS
- Bachelor’s Degree in a relevant field (Healthcare, Administration, Social Work, Public Health) preferred;
- A Minimum of 5 Years Experience in quality management or related field, preferably within an IDD or healthcare setting.
- Valid driver’s license, First Aid/CPR/AED (to be obtained within three months of hire)
- COMPUTER SKILLS: Proficiency is required in a Windows Operating System to include competency in all applications in the Microsoft Office programs Suite. Additionally, proficiency is required with day-to-day information entry and retrieval in the Agency’s electronic health record system, employee’s electronic expense tracking system, and electronic Human Resource Information System.
- LANGUAGE SKILLS: Strong verbal, written and interpersonal communication skills with the ability to effectively collaborate with others, at all levels of an organization. Ability to speak effectively before groups of consumers or employees of the organization. Ability to read, analyze and interpret a variety of general business documents, regulations, clinical documentation and reports including, but not limited to, legal and/or financial. Ability to write reports, business correspondence, clinical documentation and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, staff, and the general public.
- MATHEMATICAL SKILLS: Ability to apply mathematical concepts and techniques such as probability and statistical inference, fractions, percentages, ratios and proportions to the solution of practical problems.
- REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions with little to no instruction. Ability to interpret and apply common sense understanding to solve practical problems and deal with a variety of variables where only limited standardization may exist. Ability to analyze data in order to apply logic to solve problems.
KNOWLEDGE: In-depth knowledge of quality improvement methodologies, regulatory standards, EHR systems and best practices in IDD services.
SKILLS: Strong leadership, communication, and analytical skills. Ability to work collaboratively and influence change.
ATTRIBUTES: Detail-oriented, proactive, and committed to excellence. A passion for improving the lives of individuals with intellectual and developmental disabilities.
Salary : $65,000 - $69,992
