What are the responsibilities and job description for the Ready Mix Dispatcher - Order Taker position at United Companies East?
Job ID: 509726
United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Ready Mix Dispatcher - Order Taker (Pueblo)
Pueblo, Co, US 81001
United Companies – East Ready Mix
Job ID: 509726
United Companies, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Colorado. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for United Companies, you are helping to support and build the infrastructure of Colorado.
Job Description Summary
The Ready-Mix Dispatcher works in a dynamic and fast-paced environment to fulfill the needs of customers throughout Southern Colorado. He or she answers the phone promptly with an accommodating tone of voice, takes the customer’s order for ready-mixed concrete in a detailed, timely and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Dispatch Manager.
Wage Range - $22.00 to $24.00 per hour DOE.
Key Responsibilities (Essential Duties and Functions)
- Dispatcher must be aware of special jobsite conditions that require specific trucks, spacing, material needs, etc.
- Dispatcher needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs.
- Dispatcher must be customer service minded and, be able to keep a level head under stressful conditions in a high paced environment.
- Dispatcher must be able to quickly build rapport and relationships with others, including team members, customers & vendors.
- Responsible for a safe work environment for themselves and co-workers.
- Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment. Wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.
- Follow directions of Foreperson as to daily tasks and expectations.
- Display a professional, positive and courteous attitude to co-workers, supervisors, and the general public at all times.
- Reliable attendance is essential to performance in this role.
- Possess a level of determination to successfully maximize production and efficiencies.
- Maintain a positive attitude.
- Promote and maintain a clean Work Environment.
- Suggest and implement new ways to make our business better.
- Such other duties as may be assigned from time to time.
Qualifications
Education/Experience
- High School Degree or General Education Degree (GED).
- Three to five years related customer service experience, and/or training or equivalent combination of education and experience.
Work Requirements
- Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
- Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
- Handle multiple tasks concurrently and perform under pressure.
- Perform opening and closing procedures.
- Must be able to act quickly and creatively to solve problems; work independently and make decisions.
- Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
- Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
- Report to work at the designated start time.
- Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
- Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role. This is 5 days a week M-F position, with occasional Saturdays as needed.
Knowledge/Skill Requirements.
- Basic computer skills for entering orders. Outlook, Word, Excel, Keyboard 25 wpm.
- Extensive knowledge of Pueblo and Southern Colorado, ability to read and understand maps.
- Communicate effectively with a wide variety of customers and be an effective problem solver.
- Knowledge of concrete products a plus but not required.
Language Skills:
Must read, write and speak English.
Bi-lingual in Spanish preferred, but not required
Mathematical Skills:
Basic math required – addition, subtraction, multiplication and division.
Reasoning Ability:
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Must be able to handle multiple tasks in a high-stress, fast-paced environment.
- Must be able to work up to 65 hours per week including Saturdays.
Physical Requirements
- Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to communicate with others by telephone and in person.
- Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.
- May require sitting for extended periods of time.
- May require periodically lifting of objects up to 30 lbs.
Work Environment
- Work Environment
- Standard office environment.
- In office required, not a remote position.
- Handle multiple tasks concurrently and perform under pressure.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
United Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
Salary : $22 - $24
