Contact Center Customer Service Specialist

Overview

United Community is seeking a Contact Center Customer Service Specialist to join our on ‑ site Contact Center team. In this role, you will handle a wide variety of high ‑ quality customer service requests received through phone, chat, secure message, and email. You will perform many of the same tasks completed in a branch environment, with a strong emphasis on First Contact Resolution and effective risk management for both the bank and our customers. This position requires a commitment to consistently delivering exceptional customer service while maintaining accuracy, professionalism, and efficiency in a fast ‑ paced environment.

Position is also available in Blairsville, GA

What You’ll Do

• Complete customer service requests including, but not limited to, check orders, stop payments, account maintenance, and statement requests.
• Process debit card maintenance requests such as limit increases, card closures/reorders, and travel notices.
• Support and resolve complex debit card issues.
• Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers.
• Meet or exceed personal scorecard goal contributing to department performance.
• Deliver exceptional service across all channels by creating a positive experience for every customer.
• Interact with customers and coworkers professionally and represent United Community Bank and "The Bank that Service Built."
• Assist with mentoring teammates and contributing to training resources as needed.
• Support customer channels including email, chat, secure message, and telephone.
• Develop subject-matter expertise in specialized support areas when assigned.
• See, refer, and/or sell bank products and services.
• Maintain thorough knowledge of all bank products and services.
• Maintain reliable attendance and understand the team's interdependence in achieving goals.
• Successfully complete all assigned Contact Center and UCB training.
• Perform other duties as assigned.
  
  

Requirements For Success

• High school diploma or equivalent required; Bachelor's degree preferred.
• 1-3 years of banking, operations, retail, or customer service experience required.
• Bank operations or retail/commercial banking experience preferred.
• Contact Center experience is a plus.
• Experience with electronic communication tools (email, chat, etc.) preferred.
• Bilingual (Spanish) verbal and written skills is a plus.
• Ability to work a ser or rotating schedule, including evenings and Saturdays.
• Proficiency in Microsoft Office and standard office equipment.
• Excellent interpersonal, verbal, and written communication skills.
• Strong passion for delivering high-quality customer service.
• Professional and welcoming telephone etiquette; ability to maintain a positive demeanor throughout the day.
• Strong computer and technical skills.
• Ability to thrive in a high call-volume, fast-paced environment.
• Skilled at managing and resolving customer complaints.
• Strong attention to detail, accuracy, and adherence to procedures.
• Strong analytical and problem-solving abilities with sound judgement.
• Ability to make informed, confident decisions quickly.
• Self-starter with strong teamwork and collaboration skills.
• Ability to multi-task effectively.
  
  

Conditions of Employment

• Must be able to pass a background & credit check.
• This is a full-time, non-remote position.
  
  

FLSA Status: Non-Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $32,146.00 - USD $45,185.00 /Yr.