Patient Services Representative

We have a full-time position available for a Patient Services Representative in West Des Moines, Iowa. We offer a competitive hourly wage and benefits package.

"UCS Healthcare values me as an employee." "I'm given the latitude to do my job." "UCS Healthcare is making a difference in our community." "My supervisor is caring and understanding and is rooting for my success!"

These are just a few quotes from a recent employee survey. Many employers promise competitive salaries and benefits, but more than that is required to provide a fulfilling career. What will? How about an organizational culture of mutual respect? Or maybe a career that is not 'corporate,' where profits come before people?

As an integrated healthcare non-profit, we put people first. We pay for a vast majority of your health insurance premium as part of our robust benefits package. We provide real opportunities for advancement and growth while doing work that makes a difference in our communities. We are inclusive and firmly believe that bringing your authentic self to work improves teams and helps our clients thrive.

If you're seeking a workplace that aligns with your values, where your contributions are appreciated, and where you can make a tangible impact, consider joining our team. Rather than waiting for others to catch up with UCS Healthcare, apply with us. Our team members tell us that they are grateful they did. Join us in our mission to create hope for healing and lifelong well-being.
 

Job Summary:

Professionally greet and assist clinic visitors and patients both in person and via phone. Perform check-ins and intakes, update patient demographics, verify insurance eligibility, handle inquiries, and manage administrative tasks.

As part of UCS Healthcare, team members will follow all laws and regulations, including those at the Federal, State, and Local level. They will also adhere to all UCS policies and procedures, including patient confidentiality, HIPAA/ 42CFR part 2, and all CARF requirements. All team members will operate in alignment with UCS Healthcare’s core values, work effectively in a team environment, provide or support patient-centered services, and strive to assist UCS Healthcare in delivering the highest level of care.   

 
Reports To: Patient Services Supervisor
 

Essential Functions (85%): 

Patient Interaction and Assistance

• Warmly greet patients and visitors, providing a professional and compassionate first point of contact.
• Efficiently handle inquiries, provide information, andoffer assistance topatients and visitors both in person and via telephone.
• Engage patients and team members with check-in procedures, ensuringaccuratecollection andupdating ofpatient information into an EHR system.
• Complete daily walk-in/telephone intakes.
• Handle administrative duties such as scheduling appointments, filing, and managing correspondence.

Insurance Verification and Benefit Eligibility 

• Verify patient insurance coverage and eligibility for servicesrendered.
• Explain insurance coverage details and financial responsibilities to patients.

Departmental Communication and Support 

• Collaborate effectively with other departments to ensure seamless patient services.
• Respond to inquiries from various departments within the clinic promptly and professionally.
• Complete and apply training tomaintainand enhance knowledge of clinic policies, procedures, and relevant software.
• Attend departmental meetings to stay informed about updates, changes, and improvements.

Other Functions: (15%)

• Balancing and finalizing the cash sheet daily.
• Assistingin departmental projects as needed.
• Complete required trainingin a timely manner
• Other duties as assigned

Minimum Required Knowledge, Education, Experience, Skills, and Abilities: 

• Proven experience in a customer service or patient-facing role, preferably in a healthcare setting.
• Strong communicationskills, both verbal and written, with an emphasis on active listening and empathy.
• Ability to use de-escalation skills in resolving conflict when necessary.
• Ability to work both independently and with a team.

Preferred Knowledge, Education, Experience, Skills, and Abilities:  

• Associate degree is preferred.  
• Prior experience with insurance verification processes and understanding of healthcare billing procedures. Knowledge of compliance regulations such as HIPAA.
• Familiarity with medical billing, Microsoft Office Suite Software and Teams.

Physical Requirements: 

• Must be accessible by phone or email regularly to address operational needs
• Communicating with others to exchange information. 
• Ability to sit for extended periods and work on a computer.
• A valid driver's license isrequiredand liability insurance or an equivalent means of reliable personal transportation andcoverageas travel within the state of Iowa may be necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. UCS Healthcare is an affirmative action and equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or veteran status.