What are the responsibilities and job description for the Referral Coordinator position at United Community & Family Services Inc?
Description
We are currently seeking a Referral Coordinator to join our team. The Referral Coordinator will work closely with healthcare providers to ensure that patients receive the necessary referrals for medical services. The successful candidate will be responsible for managing referrals from initial intake to completion and communicating with patients and providers throughout the process.
- Manage the referral process from start to finish, ensuring timely completion and accuracy
- Communicate with healthcare providers to obtain necessary information for referrals
- Maintain accurate and up-to-date records of referrals and patient information
- Provide excellent customer service to patients, addressing any questions or concerns they may have
- Collaborate with other healthcare professionals to coordinate care for patients
- Participate in quality improvement initiatives to improve the referral process
- Monitor referral trends and identify opportunities for process improvement
Why UCFS?
Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree in healthcare or related field preferred
- Medical Assistant Certification
- 3 years of experience in healthcare or customer service required
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Proficient in Microsoft Office and electronic medical records systems
- Knowledge of medical terminology and insurance policies preferred
UCFS offers a comprehensive benefits package including:
- Competitive salaries
- Generous paid time off including 3 weeks' vacation, 4 floating holidays, paid company holidays and 10 sick days each year
- Medical, dental and vision insurance
- 401(k) plan with 6% employer contribution
- Paid life and disability insurance
UCFS is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law.